Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Hi, I’m

NICOLENE KRIEL

Unemployed Currently / Used To Work For Capitec Bank As A Customer And Service Consultant For About 10 Years, Thereafter Temporary Jobs As A Receptionist At Various Companies
Port Elizabeth, Eastern Cape, South Africa,Eastern Cape
NICOLENE KRIEL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 10 years of related experience to a challenging position with room for advancement.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.


I am turning 36 years old on 23 July 2023, and I am really looking forward to take on any position, work hard, train and even develop to become the best that I can in the appointed position that I am offered.

Overview

15
years of professional experience
9
years of post-secondary education
1
Language

Work History

Principle Plastics Markman
Port Elizabeth, Eastern Cape, South Africa

Temporary Receptionist
02.2023 - 03.2023

Job overview

  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Drawing up data for management regarding diesel use of forklifts on excel
  • Taking care of stationery needs of staff

Animal Welfare Society PE
Port Elizabeth, Eastern Cape, South Africa

Receptionist and Administration Clerk/Warden
09.2021 - 08.2022

Job overview

  • Oversaw reception, attending to visitors, and employees (ground and kennels staff)
  • Answering emails
  • Completed daily work report sheets and delegated tasks to employees.
  • Coordinated responses to emergency situations arising in different locations.
  • Handled animal counts and input of such information into database
  • Assisting with donations brought to us and taking it ot the correct storage location.
  • Assisting with animal adoptions and making sure animals are booked in to be spayed or neutered and scheduled for the correct day, as well as reminded of the procedure.
  • Answering telephone calls, regarding a stray animal to be collected and delegated to inspectors to fetch the animal, and also calls regarding general shelter enquiries such as volunteering, making bookings for owners of pets to come consult the vet, and also managing the diary of the vet
  • Assisting with paperwork to be completed regarding stray or surrendered animals.
  • Assisting with queries regarding lost animals
  • Assisting general staff with their time sheets and clocking cards
  • Assisting with daily cash payment, intake of cash and payments and cash up.

Dimension Data
Port Elizabeth, Eastern Cape, South Africa

Temporary Receptionist
09.2021 - 08.2022

Job overview

  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Taking messages and then getting it to the right party on time especially most people during Covid worked remotely. Messages communicate either by call, email or Skype
  • Receiving delivery from couriers and following strict receiving procedures according to Covid regulations.

Vodacom Port Alfred
Port Alfred

Retail Sales Associate
09.2019 - 10.2020

Job overview

  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.

Capitec Bank Ltd
Port Elizabeth, Eastern Cape, South Africa

Customer Service and Sales Consultant/Teller
12.2009 - 05.2019

Job overview

  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Identified sales opportunities and referred customers to branch partners and served them accordingly
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

M&R Financial Services
Port Alfred

Receptionist and Administration Consultant
10.2007 - 08.2009

Job overview

  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Intake of client/customer payments
  • Daily Banking
  • South African Revenue Services registrations for individuals and Closed Corporations, as well as registrations with CIPRO for these companies. I also assisted with the registrations and monthly submissions and payments for these companies for UIF, Workmen's' Compensation and also PAYE.

Education

Chartell Business College (SAQA(
Randburg, South Africa (Correspondence Learning)

FET Training Certificate: NQF Level 4 from Banking NQF Level 4
09.2015 - 03.2016

University of South Africa
Port Elizabeth (Correspondence/distance Learning)

National Diploma in Tourism Management from Tourism Management
02.2012 - 05.2015

Port Alfred High School
Port Alfred

High School Diploma
01.2002 - 12.2006

Skills

Office administration

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Accomplishments

I was always a Top Student at school in my Grade and passed with four distinctions in Matric 2006: Afrikaans First Language HG, Geography HG, Mathematics SG, and Computer Typing SG (Unfortunately my school didn't offer HG in this subject but I passed with distinction and Matric Exemption.


I also managed to excel at my Capitec Training course class they sent us just before we started working there. I won Top Student award that year February 2010, out of a class of over 50, and always passed all my tests with a mark of over 90%.


I also passed my National Diploma in Tourism Management with distinction.

Interests

Gym

Timeline

Temporary Receptionist

Principle Plastics Markman
02.2023 - 03.2023

Receptionist and Administration Clerk/Warden

Animal Welfare Society PE
09.2021 - 08.2022

Temporary Receptionist

Dimension Data
09.2021 - 08.2022

Retail Sales Associate

Vodacom Port Alfred
09.2019 - 10.2020

Chartell Business College (SAQA(

FET Training Certificate: NQF Level 4 from Banking NQF Level 4
09.2015 - 03.2016

University of South Africa

National Diploma in Tourism Management from Tourism Management
02.2012 - 05.2015

Customer Service and Sales Consultant/Teller

Capitec Bank Ltd
12.2009 - 05.2019

Receptionist and Administration Consultant

M&R Financial Services
10.2007 - 08.2009

Port Alfred High School

High School Diploma
01.2002 - 12.2006
NICOLENE KRIELUnemployed Currently / Used To Work For Capitec Bank As A Customer And Service Consultant For About 10 Years, Thereafter Temporary Jobs As A Receptionist At Various Companies