Gym
Hi, I’m
NICOLENE KRIEL
Unemployed Currently / Used To Work For Capitec Bank As A Customer And Service Consultant For About 10 Years, Thereafter Temporary Jobs As A Receptionist At Various Companies
Port Elizabeth, Eastern Cape, South Africa,Eastern Cape
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 10 years of related experience to a challenging position with room for advancement.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
I am turning 36 years old on 23 July 2023, and I am really looking forward to take on any position, work hard, train and even develop to become the best that I can in the appointed position that I am offered.
Overview
15
years of professional experience
9
years of post-secondary education
1
Language
Work History
Principle Plastics MarkmanPort Elizabeth, Eastern Cape, South Africa
Temporary Receptionist
02.2023 - 03.2023
Job overview
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drawing up data for management regarding diesel use of forklifts on excel
- Taking care of stationery needs of staff
Animal Welfare Society PEPort Elizabeth, Eastern Cape, South Africa
Receptionist and Administration Clerk/Warden
09.2021 - 08.2022
Job overview
- Oversaw reception, attending to visitors, and employees (ground and kennels staff)
- Answering emails
- Completed daily work report sheets and delegated tasks to employees.
- Coordinated responses to emergency situations arising in different locations.
- Handled animal counts and input of such information into database
- Assisting with donations brought to us and taking it ot the correct storage location.
- Assisting with animal adoptions and making sure animals are booked in to be spayed or neutered and scheduled for the correct day, as well as reminded of the procedure.
- Answering telephone calls, regarding a stray animal to be collected and delegated to inspectors to fetch the animal, and also calls regarding general shelter enquiries such as volunteering, making bookings for owners of pets to come consult the vet, and also managing the diary of the vet
- Assisting with paperwork to be completed regarding stray or surrendered animals.
- Assisting with queries regarding lost animals
- Assisting general staff with their time sheets and clocking cards
- Assisting with daily cash payment, intake of cash and payments and cash up.
Dimension DataPort Elizabeth, Eastern Cape, South Africa
Temporary Receptionist
09.2021 - 08.2022
Job overview
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Taking messages and then getting it to the right party on time especially most people during Covid worked remotely. Messages communicate either by call, email or Skype
- Receiving delivery from couriers and following strict receiving procedures according to Covid regulations.
Vodacom Port AlfredPort Alfred
Retail Sales Associate
09.2019 - 10.2020
Job overview
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
Capitec Bank LtdPort Elizabeth, Eastern Cape, South Africa
Customer Service and Sales Consultant/Teller
12.2009 - 05.2019
Job overview
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners and served them accordingly
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
M&R Financial ServicesPort Alfred
Receptionist and Administration Consultant
10.2007 - 08.2009
Job overview
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Intake of client/customer payments
- Daily Banking
- South African Revenue Services registrations for individuals and Closed Corporations, as well as registrations with CIPRO for these companies. I also assisted with the registrations and monthly submissions and payments for these companies for UIF, Workmen's' Compensation and also PAYE.
Education
Chartell Business College (SAQA(Randburg, South Africa (Correspondence Learning)
FET Training Certificate: NQF Level 4 from Banking NQF Level 4
09.2015 - 03.2016
University of South AfricaPort Elizabeth (Correspondence/distance Learning)
National Diploma in Tourism Management from Tourism Management
02.2012 - 05.2015
Port Alfred High SchoolPort Alfred
High School Diploma
01.2002 - 12.2006
Skills
Office administration
Administrative support
Database Management
Extensive vocabulary
Independent worker
Schedule Management
[38-40] WPM typing speed
Mail handling
Sorting and labeling
Report Development
Professional and mature
Maintains confidentiality
Patient charting
Word processing
Proofreading
Accurate
Excellent grammar
Strong reading talents
Data entry background
Proofreading and editing
MS Office
Written Communication
Self-Motivated
Data Entry
Active Listening
Training and Development
Dependable and Responsible
Critical Thinking
Multitasking Abilities
Excellent Communication
Customer assistance
Drawer management
Safe verifications
Currency counting
Receipt and refund issuance
Refund handling
Refunds and exchanges
Written and verbal communication
Point of sale operation
Purchase assistance
Cash Handling
Point-of-sale system operation
Product and service sales
Sales expertise
Customer Relations
Cash register operation
Time management skills
Basic math skills
Till counting
Cleaning and sanitizing
Identification checks
Money handling
Payment collection
Product knowledge
Cash register systems
Consumer banking
ATM balancing
Account openings
Meeting sales goals
Customer Relationship Management
Loan approvals
Investment Management
Security Protocols
Relationship building
Cross-selling expertise
Reviewing documents
Money transfers
Educating clients
Staff Training
Professional demeanor
Developing customer relationships
Opening and closing procedures
Documentation skills
Sales proficiency
Best practices
Account servicing
Due diligence
Teller experience
Accomplishments
I was always a Top Student at school in my Grade and passed with four distinctions in Matric 2006: Afrikaans First Language HG, Geography HG, Mathematics SG, and Computer Typing SG (Unfortunately my school didn't offer HG in this subject but I passed with distinction and Matric Exemption.
I also managed to excel at my Capitec Training course class they sent us just before we started working there. I won Top Student award that year February 2010, out of a class of over 50, and always passed all my tests with a mark of over 90%.
I also passed my National Diploma in Tourism Management with distinction.
Interests
Timeline
Temporary Receptionist
Principle Plastics Markman
02.2023 - 03.2023
Receptionist and Administration Clerk/Warden
Animal Welfare Society PE
09.2021 - 08.2022
Temporary Receptionist
Dimension Data
09.2021 - 08.2022
Retail Sales Associate
Vodacom Port Alfred
09.2019 - 10.2020
Chartell Business College (SAQA(
FET Training Certificate: NQF Level 4 from Banking NQF Level 4
09.2015 - 03.2016
University of South Africa
National Diploma in Tourism Management from Tourism Management
02.2012 - 05.2015
Customer Service and Sales Consultant/Teller
Capitec Bank Ltd
12.2009 - 05.2019
Receptionist and Administration Consultant
M&R Financial Services
10.2007 - 08.2009
Port Alfred High School
High School Diploma
01.2002 - 12.2006