Nicolene Du Toit
Adminitrator
TRAWAL
Summary
With a proven track record at Joetsie Lodge, I excel in guest relations management and maintenance coordination, enhancing operational efficiency and guest satisfaction. My leadership fosters teamwork, driving significant improvements in service delivery and profitability. Expert in leveraging computer skills for business growth, I consistently exceed employer expectations without exceeding a 55-word limit.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Lodge Manager
Joetsie Lodge
02.2022 - 11.2024
- Coordinated special events, delivering memorable experiences for guests while maximizing revenue opportunities.
- Optimized staffing levels according to seasonal fluctuations, ensuring efficient resource allocation throughout the year.
- Developed innovative revenue-generating programs, increasing overall profitability of the lodge.
- Oversaw property maintenance activities to ensure timely repairs, preventative upkeep measures, and visually appealing surroundings for guests.
- Enhanced online presence through effective social media management and website optimization, driving increased bookings from digital channels.
- Managed budgets, inventory control, and purchasing to optimize financial performance while maintaining quality standards.
- Fostered open communication between departments for seamless collaboration in delivering outstanding guest experiences across all touchpoints of their stay at the lodge.
- Managed lodge operations for optimal efficiency, streamlining processes, and reducing costs.
- Built strong relationships with community members and local businesses to promote the lodge''s reputation and offerings.
- Improved guest satisfaction by implementing personalized services and addressing customer feedback.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Point of sales.
- Payroll
- Reference : Hanneli Koegelenberg 082 941 9306
Manageress on Duty
Nama Bike Camp
11.2019 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Reference Wayne Viljoen 083 928 3468
Receptionist
Namakwa Panel Beaters
01.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Reduced delays in parts shipments, coordinating closely with logistics teams for prompt delivery.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Developed strong relationships with clients through timely, accurate, and professional communication.
- Reference Kobus 027 213 3738
Owner
XNIDA Farming
01.2014 - 12.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced accuracy of financial reports by diligently reviewing and reconciling statements, identifying discrepancies, and making necessary adjustments.
- Supported tax compliance efforts by preparing accurate tax returns, researching applicable regulations, and liaising with external consultants as needed.
- Reduced errors in accounts payable and receivable by maintaining organized records and conducting thorough reviews of invoices and payment transactions.
- Assisted in timely completion of audits by compiling relevant documentation and effectively communicating with auditors throughout the process.
- Maintained a strong working relationship with vendors and suppliers by addressing payment inquiries professionally, negotiating favorable payment terms, and resolving disputes amicably.
- Ensured compliance with industry regulations by staying informed about changes in legislation affecting the company''s operations or projects.
- Regularly updated procedures in accordance with new legislation or industry best practices to maintain compliance at all times.
- Worked well in a team setting, providing support and guidance.
- Updated employee files with new details such as changes in address or salary levels.
- Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Reconciled bank and payroll records routinely to verify accuracy.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Education
High School Diploma -
High School Vredendal
Vredendal, South Africa 04.2001 -
Skills
Menu development
Guest relations management
Reservation management
Maintenance coordination
Housekeeping supervision
Teamwork and leadership
Food and beverage knowledge
Computer skills
Customer service
Front desk operations
Problem-solving
MS office
Excel spreadsheets
Payroll
Timeline
Lodge Manager
Joetsie Lodge
02.2022 - 11.2024
Manageress on Duty
Nama Bike Camp
11.2019 - 12.2021
Receptionist
Namakwa Panel Beaters
01.2018 - 09.2019
Owner
XNIDA Farming
01.2014 - 12.2017
High School Diploma -
High School Vredendal
04.2001 -
Additional Information
I am a very dynamic, motivated, loyal and hard-working individual that can perform very well under enormous pressure.
I do not shy away from any hard word.
I am reliable and always go the extra mile to get things done. I work well in a team or independently.
While using discretion, I think on my feet to solve problems. I have a confident attitude with an open personality.
I have a passion for farming, from planting to harvesting, from rooibos tea to every kind of vegetable in greenhouses and open land.
I have excellent knowledge of irrigation, fertilizers and pest control.
I have strong administrative skills that include Pastel Accounting, Microsoft Office, Microsoft Payroll and Donkerhoek Data.
I am a quick learner and I know that I can be an great asset for you company.
Thank you for you time.