Nicolene Claassen
Pretoria
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
General Manager Onomo Johannesburg Sandton (218 Keys)
Onomo Hotels
09.2023 - Current
- Ensuring application of ONOMO Hotels Group procedures within the hotel
- Defining general objectives for each department
- Organizing, planning, and coordinating general hotel activities
- Holding staff meetings and ensuring a strong culture of training and development
- Overseeing financial management and budgeting
- Maintaining standards and compliance with regulations
- Managing staff and ensuring their personal and professional development
- Building and maintaining relationships with clients
- Monitoring and reporting on the hotel's business activities
- Ensuring customer satisfaction and promoting the hotel.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager - KZN Region
CSG Facilities Management Services
01.2020 - 08.2023
- Providing strategic, technical, and operational management support to the region
- Sustaining current market position and growing market share
- Maintaining budgets and optimizing expenses
- Creating business plans to support the company's financial objectives
- Supporting sales teams and key account managers in retention of existing clients
- Building and maintaining relationships with all accounts, existing, and new
- Ensuring that the account management system is kept up to date with all relevant information
- Ensuring compliance with prevailing legalization
- Overseeing economical use of resources
- Managing staff and ensuring continuous training and development
- Appraising staff.
Training and Support Consultant
PanHospitality Solutions Pty Ltd.
08.2018 - 12.2019
- Provide support to customers by installing software, troubleshooting and resolving technical problems, documenting ticket actions and resolutions, classifying and escalating problems, maintaining and testing current software, and responding to website queries.
Key Account Manager
Chakela Hotels and Resorts
08.2017 - 08.2018
- Responsible for increasing business through sales activities such as achieving monthly revenue targets, making sales calls, maintaining relationships with clients, creating marketing strategies, and managing guest relations.
Operations Manager
Afriboom Pty Ltd
07.2015 - 07.2017
- Prepare Logistics class material
- Assess student knowledge on the subject of Logistics
- Assessing students course work and material
- Involved in the set up of exams and the marking of results
- Responsible for the departmental administrative tasks
- Providing mentoring, advice, and support to students
- Prepared monthly reports for senior management
- Actively leading class discussions and encouraging debates.
Lecturer
Damelin College
01.2015 - 07.2015
- Responsible for various management aspects of departments such as staff recruiting, training, developing annual budgets, implementing best practices, and evaluating department performance.
Senior Assistant General Manager
City Lodge Hatfield (Promoted within group)
01.2014 - 07.2015
- Lead, administer and supervise the holistic management of the facilities contracts
- Management of Contracts
- Assist in the individual Contract Manager’s physical, emotional, social spiritual and economic needs through assessment of their ability and the development, implementation and evaluation of training programmes
- Assist them to manage their contracts to the client’s satisfaction with in the budget
- Evaluate the quality of work to safeguard the highest quality and standards
- Implement and maintain cleaning check procedures to enforce legal operation procedures
- Maintain standards and conduct in accordance with the requirements of the Health and safety Act (85 of 1993)
- Maintain equipment in working order – ensure weekly checks in accordance to Afriboom’s requirements and keeping record of the daily checks.
Junior Assistant General Manager
City Lodge Lynnwood
05.2012 - 01.2014
- Overseeing the Front Office & Reservations Department of the hotel
- Chair appropriate staff meetings as required and ensure that a clear purpose and agenda for these meetings is communicated
- To ensure that a strong culture of training and development exists within the hotel by initiating training courses, personal development and career succession so that all staff members are motivated and feel valued
- Assist Heads of Department to achieve their Key Performance Areas
- Perform Duty Management shifts as required ensuring that I am accessible and show a presence throughout the hotel interacting with guests and staff members
- To be an exceptional and professional ambassador for the hotel and the wider hotel group in all my business relationships
- To ensure that the team understand and work to the company’s standards and core values
- To assist with the maximization of sales and revenue from all areas of the operation through Service Excellence – bedrooms, boardrooms, food and beverage
- Ensure the hotel operates profitably within budget by assisting with the control of stock
- Provide input and assistance to the General Manager when necessary.
Sales and Marketing Executive
Sandton Lodge Boutique Hotel
05.2010 - 02.2012
- Generate corporate and group/tour business
- Maintain current relationships with clientele
- Market the hotel and all its services to prospective businesses and organizations
- Create marketing strategies to promote hotel effectively
- Compile weekly and monthly reports containing information on current market trends, new business sourced and competitive analysis
- Develop marketing material
- Manage guest relations
- Promote the Hotel and its services by means of editorial, agent site inspections, trade shows and on the road marketing when necessary
- Liaise closely with the front office and banqueting staff on all aspects of special and negotiated contracts
- Assisting the General Manager within various aspects of the hotel
- Handling and overseeing all conferencing enquiries
- Training the Housekeeping Department.
Executive Housekeeping Manageress
Leopard Mountain Game Lodge
11.2009 - 05.2010
- Establish and/or implement operating procedures and standards
- Plan and coordinate the activities of the housekeeping staffing
- Coordinate inspection or inspect assigned areas to ensure standards are met
- Apply human resource management skills, such as training, scheduling and evaluating performance
- Complete financial management tasks, such as setting and adhering to a budget
- Complete administrative tasks
- Assist with managerial tasks during night shifts
- Front office duties such as checking in of guests etc.
Personal Assistant
North West University: Tourism Department
02.2009 - 11.2009
- Administrative duties such as typing of documents, answering telephones and general research
- Responsible for the marking of student’s papers.
Education
B.Com - Tourism And Marketing Management
North West University, Potchefstroom
11.2009
Grade 12 -
High School Transvalia
Skills
Amadeus
Training and Development
Customer Relationship Management
P&L Management
Process Improvements
Facility Management
Business Development
Opera
Galileo
Leadership and team building
Problem Resolution
Operations Management
Personal Information
- Available: 1 Month Notice Period
- ID Number: 8701120155085
- Marital Status: Single
References
- Mr. Hannes Pienaar, CSG Group Holdings, COO, 082 336 6776
- Mr. Garry Bisset, CLHG, Director, 082 851 8586
- Ms. Suzeth Kotze, Chakela Hotels, Key Account Manager, 082 415 8334
Timeline
General Manager Onomo Johannesburg Sandton (218 Keys)
Onomo Hotels
09.2023 - Current
General Manager - KZN Region
CSG Facilities Management Services
01.2020 - 08.2023
Training and Support Consultant
PanHospitality Solutions Pty Ltd.
08.2018 - 12.2019
Key Account Manager
Chakela Hotels and Resorts
08.2017 - 08.2018
Operations Manager
Afriboom Pty Ltd
07.2015 - 07.2017
Lecturer
Damelin College
01.2015 - 07.2015
Senior Assistant General Manager
City Lodge Hatfield (Promoted within group)
01.2014 - 07.2015
Junior Assistant General Manager
City Lodge Lynnwood
05.2012 - 01.2014
Sales and Marketing Executive
Sandton Lodge Boutique Hotel
05.2010 - 02.2012
Executive Housekeeping Manageress
Leopard Mountain Game Lodge
11.2009 - 05.2010
Personal Assistant
North West University: Tourism Department
02.2009 - 11.2009
B.Com - Tourism And Marketing Management
North West University, Potchefstroom
Grade 12 -
High School Transvalia
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