Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic
Nicolene Baumgartner

Nicolene Baumgartner

Durbanville,South Africa

Summary

Accomplished professional with a strong foundation in performance driving, integrity and ethics, and customer engagement. Demonstrates expertise in brand management, business development, and strategic thinking. Adept at relationship-building and ethical decision making, with a proven track record of enhancing customer service orientation. Committed to leveraging skills to drive business growth and foster long-term client relationships.

Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General manager

Biomedical Lifescience
Cape Town, Western Cape
09.2017 - Current
  • Managed key stakeholder relationships for smoother project completion.
  • Delivered results under pressure to meet tight deadlines.
  • Put in place clear controls for financial administration and business management.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Identified new business opportunities, leading to market expansion.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
  • Built high-performing teams to achieve organisational objectives.
  • Reviewed reports from subordinate management to identify areas of opportunity.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Increased customer satisfaction by resolving issues.
  • Completed customer orders with speed and accuracy.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Completed duties to deliver on targets with accuracy and efficiency.

Sales manager

Presbivision
, South Africa
08.2012 - 09.2017
  • Drove revenue growth by identifying and capitalising on emerging market trends.
  • Represented organisation to public at trade exhibitions and conventions, driving awareness of [Product or Service].
  • Managed key accounts, resulting in consistent revenue generation.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
  • Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
  • Improved bottom-line results with meticulous budget control.
  • Analysed sales reports to identify trends and update strategies.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Implemented training programmes, improving team performance levels.
  • Devised successful sales pitches for significant conversion rates.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Managed team of [Number] staff, driving performance with motivational strategies to exceed sales targets.

Sales consultant

Depuy Synthes
12.2011 - 08.2012
  • Took inbound calls from prospective clients, offering detailed quotations and breakdown of benefits.
  • Increased revenue through upselling and consistent contract renewals.
  • Implemented promotional strategies for improved product visibility in the market.
  • Negotiated best-possible prices for maximised profit levels.
  • Generated leads to increase potential business opportunities.

Sales consultant

Synthes
Pretoria, Gauteng
12.2004 - 10.2011
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Increased revenue through upselling and consistent contract renewals.
  • Monitored inventory levels to prevent stock shortages and overages.
  • Remained knowledgeable in current stock to provide helpful, informative customer advice.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Nurtured leads into successful conversions, boosting overall sales figures.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Facilitated sales training sessions for improved team performance.

Psychometrist

Neurologics
Randburg, Gauteng
05.2003 - 12.2004
  • Psychometric assessments and report writing.
  • Neurobiofeedback therapy
  • Invoicing

Education

Bachelor of Arts - Psychology

Registered Psychometrist
HPCSA

Grade 12 - High School

Dinamika
Alberton, Gauteng
/1986 - /1998

Skills

  • Performance driving
  • Integrity and ethics
  • Customer engagement
  • Brand management
  • Business development
  • Customer service orientation
  • Strategic thinking
  • Relationship-building
  • Ethical decision making

Languages

English
Fluent
Afrikaans
Fluent

Affiliations

  • Exercise
  • Cooking and baking

Accomplishments

Sales Rep of the year 2008 Synthes

Runner up Sales Rep 2009 Synthes

Distrupitor of the year STAAR 2012


Certification

HPCSA Registration Psychometry


Timeline

General manager

Biomedical Lifescience
09.2017 - Current

Sales manager

Presbivision
08.2012 - 09.2017

Sales consultant

Depuy Synthes
12.2011 - 08.2012

Sales consultant

Synthes
12.2004 - 10.2011

Psychometrist

Neurologics
05.2003 - 12.2004

Bachelor of Arts - Psychology

Registered Psychometrist

Grade 12 - High School

Dinamika
/1986 - /1998

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Nicolene Baumgartner