Nicole Mishka Paulsen

• Filing and general office duties
• Skills Developed : Organisational and clerical skills
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

• Listened to customer needs and desires to identify and recommend optimal products.
• Monitored customers for signs of security concerns and escalated issues to management.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Managed efficient cash register operations.

• Cash handling, balancing of cash and building enduring relationships with customers
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
• Organized and attended meetings and compiled related documents and reports.
• Maintained appropriate filing of personal and professional documentation.
• Sourced and ordered office equipment and supplies.
• Arranged domestic and international travel plans and itineraries.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Subjects

• English First Language
• Afrikaans First Additional Language
• Mathematical Literacy
• Life Orientation
• Accounting
• Life Sciences
• Home Economics

• Relevant Coursework Completed: Philosophy & Arts