Nicole De Jager
Facilities Co-ordinator
Cape Town
Summary
Experienced and professional Facilities Coordinator, committed to customer service. I am an analytical business person and a practiced team leader. I bring a structured, hands-on approach to facility coordination, while also fostering collaboration and embracing new ideas. My goal is to enhance the experiences of clients and stakeholders.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Facilities Coordinator
Lesedi Nuclear Services
3 2023 - Current
- Manage outside contractors in support of the Facilities Department, including maintaining records and contracts, coordinating project activities, petty cash, and providing scheduling support
- Security access assignments, database management, daily office operations
- Coordination of budgeting/cost saving and maintaining office usage
- Write and present facility operational reports to upper management
- Provide administrative and technical administration support to the Facilities Manager, Stakeholders and tenants
- Assist with space planning and office layouts
- Supervise the housekeeping team within the facilities department (Koeberg and ATKSS)
- Supervise and train facilities employees
- Coordinate all Facilities activities, work direction, and support systems
- Raise purchase requisitions on IFS
- Manage the Mange Engine Service Desk
- Perform all front desk duties as requested when required
- Follow ups on invoices and quotations (Procurement)
- Guarantee that the facility meets government regulations and exceeds in cleanliness and safety
- Manage daily on-site operations
- Schedule and coordinate the logistics and implementation of general maintenance, repairs, and remodeling projects
- Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance
- Manage acquisition of operating supplies
- Perform periodic inspections of the facility to ensure a clean and well-maintained facility
- Hire, oversee and evaluate staff of facilities.
Helpdesk Administrator
L and E Infrastructure solutions (Sanlam Head Office)
02.2019 - 02.2023
- Recruited, trained and supported help desk technicians and representatives
- Managed high levels of call flow and responded to technical support needs
- Provided on-call support for critical issues related to network cabling
- Invoicing and budgetary quotations (XERO accounting software)
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Telephone management
- Email and diary management
- Maintaining filing Sorting and distributing of correspondence (Post and emails)
- Arranging engagements/meetings and events Handling all technician administration (Sign Offs, Updating plans, Completion documentation)
- Assisting with courier pick up and drop off's
- Computer literacy (Excel, Word, PowerPoint, Ms Teams, Outlook)
- Upkeep of attendance registers
- Liaison with team members to provide support and manage the administrative needs of staff
- Managing and keeping record of all types of leave of staff and issuing resources to staff (Time-sheets, Leave application forms, Time cards
- PA to the Business and Production manager Placing orders for office resources (Stationery)
- Assistance to the Business Manager with financial support
- Daily correspondence to emails and telephone requests.
Retail sales assistant
Woolworths
6 2015 - 1 2016
- Answered customer questions about product availability and shipment times
- Suggested best-fit offerings from available products and services to capitalize on up-sell opportunities
- Assisted customers with prompt and polite support in-person and via telephone
- Assisted customers locate products and checked store system for merchandise at other sites.
Education
Higher Certificate -
College of Cape Town
01.2011 - 05.2014
150 HOUR MASTER TEFL/TESOL COURSE - undefined
Global Language Training
08.2018 - 05.2018
Skills
Interpersonal Skills
Effective Time Management
Decision Making
Customer Service
Adaptability
Critical thinking and problem solving
Leadership Skills
Fast Learner
Communication Skills
Ability to Work in a Team
Ability to Work Under Pressure
Ability to Multitask
Microsoft Office
Project Management
Details
09/23, South African, Yes
References
- Norman Dondas, L and E Infrastructure Solutions, 0829342061
- Joan Matthews, Lesedi Nuclear Services, 0686868113
Timeline
Helpdesk Administrator
L and E Infrastructure solutions (Sanlam Head Office)
02.2019 - 02.2023
150 HOUR MASTER TEFL/TESOL COURSE - undefined
Global Language Training
08.2018 - 05.2018
Higher Certificate -
College of Cape Town
01.2011 - 05.2014
Facilities Coordinator
Lesedi Nuclear Services
3 2023 - Current
Retail sales assistant
Woolworths
6 2015 - 1 2016
Similar Profiles
Moegamat Tashreeq SamodienMoegamat Tashreeq Samodien
QA/QC Inspector at LESEDI Nuclear ServicesQA/QC Inspector at LESEDI Nuclear Services
Siraaj Ebrahim SimonsSiraaj Ebrahim Simons
Mechancical Fitter at Lesedi Nuclear ServicesMechancical Fitter at Lesedi Nuclear Services
Garrett RichardsonGarrett Richardson
Circuit Breaker Technician at CBS Nuclear ServicesCircuit Breaker Technician at CBS Nuclear Services