Nicoleen Petersen
Executive Client Assistant/ Support Co-ordinator
Ravensmead
Summary
Administrative professional with over 10 years’ experience in client service, coordination, and highlevel administrative support within corporate and academic environments. Proven ability to manage multiple priorities, coordinate meetings and stakeholder engagement, and maintain efficient administrative systems. Strong communication and organizational skills with a passion for supporting people and contributing to structured, student-focused environments.
Overview
20
20
years of professional experience
Work History
Executive Client Assistant / Support Coordinator
Sanlam Investments
01.2022 - Current
- Deliver high-level client service to executives and stakeholders
- Coordinated boardroom bookings, executive diaries, and meeting logistics to ensure seamless scheduling and efficient use of executive time
- Liaised with Executive Assistants, staff, and service providers to facilitate effective communication and alignment on priorities
- Manage client enquiries and resolve issues efficiently
- Oversaw administrative functions (emails, couriers, documentation) to maintain organized operations and support executive needs
- Maintain accurate records and ensure confidentiality
- Support operational coordination including facilities and service requests
Client Care Assistant / Receptionist
Sanlam Corporate Investments
07.2019 - 01.2022
- Provided front-line support to high-profile clients and stakeholders
- Managed executive diary bookings and meeting schedules
- Handled enquiries, calls, and administrative requests
- Supported facilities and operational coordination
- Maintained professional communication and service standards
Administrative Officer
University of Stellenbosch Business School
10.2018 - 06.2019
- Provided full administrative and secretarial support to department leadership
- Coordinated meetings, prepared agendas, and recorded minutes
- Managed enquiries and ensured effective communication across departments
- Tracked follow-ups and ensured completion of action items
- Processed invoices, payments, and basic budget tracking
- Managed procurement and maintained asset registers
- Built strong relationships with internal and external stakeholders
Receptionist
University of Stellenbosch Business School
11.2015 - 10.2018
- Managed front desk operations and handled all incoming enquiries
- Directed visitors and maintained access control
- Maintained records, registers, and administrative logs
- Supported general office administration
Secretary / Administrator
Bestinver Co. SA
11.2006 - 11.2015
- Provided full administrative and secretarial support
- Coordinated meetings, travel arrangements, and office logistics
- Managed correspondence, filing, and document preparation
- Assisted with financial administration (payments, deposits, records)
- Coordinated courier services and office supplies
Education
Grade 12 - English, Afrikaans, Travel and Tourism, Biology, Home Economics, Computer studies
Pinelands High School
01-2002
Skills
Student & Client Support
Placement Coordination & Administration
Stakeholder Communication (Students, Staff, External Partners)
Meeting & Diary Coordination
Report Preparation & Data Tracking (Excel)
Problem Solving & Conflict Handling
High-Level Administrative Support
Time Management & Multitasking
AI Development skills and tools
References
- Almarie Fourie, Manager, almarie.fourie@sanlam.co.za, , Sanlam Group Office- Glacier Place,+27 72 654 7750 Tygervalley
- Conroy, Dalwai, Line Manager, conroy.dalwai@sanlam.co.za, 021 947 4684, Sanlam Head Office Bellville
- Gail, Vertue, Line Manager, gvr@sun.ac.za, 021 918 4251, University Of Stellenbosch
- Le Roux, Franken / Alecia Pretorius, Line Manager, lrf@belpark.sun.ac.za, 021-918 4232, University Of Stellenbosch (Administrative Officer/Support PA)
- Robynlee Spannenberg / Lavona Alexander, Office Administration Manager, robynlee@bestinver.co.za, lavona@bestinver.co.za, 0214180707, 083 301 8617, BESTINVER CO.SA
Personal Details
- Name: Ms Nicoleen Petersen
- Current Job Title: Executive Client Assistant/ Support Co-ordinator
- Phone – Cell: 0718959122
- Phone – Work: 021 917 9543
- E-mail Address: 121nickyp@gmail.com
- Physical Address: 32 Leinstor Street, Ravensmead, 7493
- ID number: 8403090055086
- Number of dependents: 1
- Employment Equity: Coloured
- Highest Qualification: Grade 12 (year 2002)
- Nationality: South African
- Drivers Licence: Yes
Timeline
Executive Client Assistant / Support Coordinator
Sanlam Investments
01.2022 - Current
Client Care Assistant / Receptionist
Sanlam Corporate Investments
07.2019 - 01.2022
Administrative Officer
University of Stellenbosch Business School
10.2018 - 06.2019
Receptionist
University of Stellenbosch Business School
11.2015 - 10.2018
Secretary / Administrator
Bestinver Co. SA
11.2006 - 11.2015
Grade 12 - English, Afrikaans, Travel and Tourism, Biology, Home Economics, Computer studies
Pinelands High School