Nicole Bianca Smith
Cape Town
Summary
Personable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Office Administrator
Solar MD (Pty) Ltd
03.2019 - 03.2020
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized, facilitated and participated in community service efforts.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Office Administrator
Multifix (Pty) Ltd
06.2018 - 03.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
EPWP Field Worker
City of Cape Town
05.2017 - 05.2018
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Sales Assistant
Loccitane Canal Walk
03.2016 - 06.2016
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Customer Service Associate
Amazon Web Services
11.2014 - 03.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
Receptionist
Zone Fitness
02.2014 - 08.2014
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained close contact with customers to provide updates on issues or service requests.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Checked members into gym by scanning badges.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Atlantis Senior Secondary National Senior Certificate (Matric) - Computer Applications Technology, Life
Skills
Active listening Time managementEffective Communication CreativityComputer Skills ExtroversionInterpersonal Skills AdaptabilityProblem-solving Typing speed : -40 wpmTaking minutes of meetingsCash sales controlOrdering stationary/suppliesReport capturingInvoicingPetty cash reconciliationsExpense claimsFiling & storage of records/documents
Meeting coordination
Sorting and labeling
Managing office supply inventory
Administrative support
Timeline
Office Administrator
Solar MD (Pty) Ltd
03.2019 - 03.2020
Office Administrator
Multifix (Pty) Ltd
06.2018 - 03.2019
EPWP Field Worker
City of Cape Town
05.2017 - 05.2018
Sales Assistant
Loccitane Canal Walk
03.2016 - 06.2016
Customer Service Associate
Amazon Web Services
11.2014 - 03.2015
Receptionist
Zone Fitness
02.2014 - 08.2014