Nicole Bianca Smith
Cape Town
Summary
Personable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Office Administrator
Solar MD (Pty) Ltd
03.2019 - 03.2020
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized, facilitated and participated in community service efforts.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Office Administrator
Multifix (Pty) Ltd
06.2018 - 03.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
EPWP Field Worker
City of Cape Town
05.2017 - 05.2018
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Sales Assistant
Loccitane Canal Walk
03.2016 - 06.2016
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Customer Service Associate
Amazon Web Services
11.2014 - 03.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
Receptionist
Zone Fitness
02.2014 - 08.2014
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained close contact with customers to provide updates on issues or service requests.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Checked members into gym by scanning badges.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Atlantis Senior Secondary National Senior Certificate (Matric) - Computer Applications Technology, Life
Skills
Active listening Time managementundefined
Timeline
Office Administrator
Solar MD (Pty) Ltd
03.2019 - 03.2020
Office Administrator
Multifix (Pty) Ltd
06.2018 - 03.2019
EPWP Field Worker
City of Cape Town
05.2017 - 05.2018
Sales Assistant
Loccitane Canal Walk
03.2016 - 06.2016
Customer Service Associate
Amazon Web Services
11.2014 - 03.2015
Receptionist
Zone Fitness
02.2014 - 08.2014
Atlantis Senior Secondary National Senior Certificate (Matric) - Computer Applications Technology, Life
Similar Profiles
RU-YU WANGRU-YU WANG
Berry Picker at PtyBerry Picker at Pty
Keano ThebaudKeano Thebaud
Intern at LTDIntern at LTD
KYRA RIDGWELLKYRA RIDGWELL
Sales Team Member at LTDSales Team Member at LTD
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Masonwabe SokoyiMasonwabe Sokoyi
Coordinator Financial Sector Coalition Campaign at NACoordinator Financial Sector Coalition Campaign at NA