Nicole Zolyomi
Administrative Professional
Klerksdorp
Summary
Ward Clerk experienced in a fast paced hospital environment and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.
Overview
22
22
years of professional experience
Work History
Ward Clerk / Administrator
Life Anncron - Klerksdorp
11.2021 - Current
- Patient Management: Support UM with efficient scheduling of dialysis sessions for patients
- Accurate maintenance of patient records and charts
- Timely communication of patient updates to medical staff
- Administrative Efficiency: Adherence to administrative procedures and protocols
- Effective coordination of patient admissions and discharges
- Maintenance of inventory for medical supplies and equipment
- Quality Assurance: Compliance with infection control protocols and safety standards
- Timely reporting of equipment maintenance needs
- Participation in quality improvement initiatives and audits
- Customer Service: Responsive handling of patient inquiries and concerns
- Professional and compassionate interaction with patients and families
- Supportive assistance to medical staff and allied healthcare professionals
- Documentation and Reporting: Accurate completion of administrative forms and patient documentation
- Preparation of reports on patient statistics and unit operations
- Compliance with legal and regulatory documentation requirements
- Team Collaboration: Effective communication with multidisciplinary team members
- Contribution to team meetings and initiatives
- Assistance with training and onboarding of new staff members
- Financial Management: Monitoring and reconciliation of patient billing
- Efficient handling of financial paperwork
- Budget awareness and adherence to financial guidelines
- Continuous Learning and Development: Participation in ongoing training programs and workshops
- Pursuit of professional development opportunities
- Implementation of learned skills and knowledge in daily tasks
- Emergency Preparedness: Awareness of emergency response procedures
- Readiness to assist during medical emergencies
- Efficient coordination with emergency services when needed
- Patient Satisfaction: Collection of patient feedback
- Implementation of improvements based on patient satisfaction surveys
- Promotion of a positive patient experience through efficient service delivery.
Multi-grade Tutor
Shalom IHS Tutor Centre
01.2019 - 06.2019
- Tutoring a class of 15 children Grade 1-5
SALES COORDINATOR / OFFICE ADMINISTRATOR
Pernod Ricard South Africa Pty (LTD)
04.2010 - 06.2017
- Performance Indicators (KPI): Reception: First point of contact between the public and PRSA
- Answer calls and greet visitors courteously and promptly
- Handle routine inquiries and direct calls/messages to appropriate personnel
- Ensure visitors are greeted and announced politely
- Office Administration: Provide administrative support to enhance Sales Region productivity
- Manage documentation and maintain filing as per PR standards
- Complete POS requisitions and process purchase orders
- Handle stock orders and compile weekly reports on schedule
- Maintain confidentiality and coordinate travel arrangements efficiently
- Data Processing: Maintain accurate records to support Sales Region productivity
- Administer vehicle operations including petrol cards and service bookings
- Manage HR records such as attendance and leave updates
- Coordinate driver activities and ensure timely product distribution
- Finance: Manage finances in adherence to PRSA procedures
- Control cheque transactions and complete monthly reconciliations
- Handle banking and petty cash, and process customer credit applications
- Stakeholder Relations: Foster productive relationships with internal and external stakeholders
- Collaborate effectively with sales teams and merchandisers
- Coordinate customer events and follow-ups to ensure customer satisfaction
- This is a summary that captures the key responsibilities and skills relevant to my roles in reception, office administration, data processing, finance management, and stakeholder relations.
Programme Manager: Part-Time & Corporate Campus
Damelin Klerksdorp
06.2007 - 02.2010
- Manage all aspects of Part-time & Corporate campus training
- Bookings Payments Ordering of learning material Booking of lecturers
Lecturer - Corporate & Part-Time Classes (Independent Contractor)
Damelin Klerksdorp
07.2004 - 06.2007
- Microsoft Office Suite (Beginner, Intermediate and Advanced) Corel Draw
Front Desk / Reservationist
Protea Hotel Klerksdorp
07.2002 - 08.2004
- Managed check-in and check-out processes for hotel guests
- Handled administration and accounts processing efficiently
- Implemented strategies to maximize revenue and monitor costs
- Provided exceptional customer service, addressing guest complaints and queries promptly
- Managed guest reservations and coordinated conferences
- Supported MD with document typing (Word), graph compilation (PowerPoint), and spreadsheet tasks (Excel)
- Operated hotel switchboard and performed banking procedures
- Promoted hotel facilities and conducted cross-selling within the company
- Proficiently used Lanmark computer system for operations
- Facilitated regular communication of guest feedback to management
- Actively improved existing procedures and resolved general computer issues
- Completed various general office duties as required.
Education
Certificate in Basic Photography -
North-West University
Certificate in Assessment - undefined
North-West University
SHE Representative - undefined
NOSA
Finance for non-financial managers - undefined
AstroTech
Certificate in Moderation - undefined
Damelin
Certificate in Basic Bookkeeping - undefined
Damelin
Diploma in Train the Trainer - undefined
Damelin
Diploma in Business Computing - undefined
Damelin
Diploma in A+ Support Engineer - undefined
Damelin
Certificate in PC Upgrade & Repair - undefined
Damelin
Certificate in Basic Principles of Public Relations Practice - undefined
Damelin
Diploma in Bookkeeping - undefined
Damelin
Matric - undefined
Milner High School
Skills
Effective Decision Making
Planning and Organising
Teamwork
Communication
Technical Expertise
Presentation Skills
Influencing & Negotiation
Adaptability
Resilience
Training and coaching
Office Management
Relationship Building
Reliability
Professionalism
Work Prioritization
References
Ms Maki Mahowa, Unit Manager Life Anncron Renal, 076 112 2925
Mr Marthinus Grobler, Nursing Manager – Life Anncron, 082 560 3982
Miss Marné Venter, Renal Care Co-Ordinator Life Anncron, 0794424391
Mr Dries Meaney, Pernod Ricard, 072 596 3346
Timeline
Ward Clerk / Administrator
Life Anncron - Klerksdorp
11.2021 - Current
Multi-grade Tutor
Shalom IHS Tutor Centre
01.2019 - 06.2019
SALES COORDINATOR / OFFICE ADMINISTRATOR
Pernod Ricard South Africa Pty (LTD)
04.2010 - 06.2017
Programme Manager: Part-Time & Corporate Campus
Damelin Klerksdorp
06.2007 - 02.2010
Lecturer - Corporate & Part-Time Classes (Independent Contractor)
Damelin Klerksdorp
07.2004 - 06.2007
Front Desk / Reservationist
Protea Hotel Klerksdorp
07.2002 - 08.2004
Certificate in Basic Photography -
North-West University
Certificate in Assessment - undefined
North-West University
SHE Representative - undefined
NOSA
Finance for non-financial managers - undefined
AstroTech
Certificate in Moderation - undefined
Damelin
Certificate in Basic Bookkeeping - undefined
Damelin
Diploma in Train the Trainer - undefined
Damelin
Diploma in Business Computing - undefined
Damelin
Diploma in A+ Support Engineer - undefined
Damelin
Certificate in PC Upgrade & Repair - undefined
Damelin
Certificate in Basic Principles of Public Relations Practice - undefined
Damelin
Diploma in Bookkeeping - undefined
Damelin
Matric - undefined
Milner High School