Nicole Thomas
Durban, KwaZulu-Natal
Summary
Dynamic BDA Super - User (supervisor to the banking room) with strengths in team development and operational excellence. Trains and mentors employees to enhance performance and drive team success. Delivers solutions through effective problem-solving and strategic planning. Responsible, passionate about delivering outstanding quality and service. Offering years of experience in industry with history of recognition for performance. Trustworthy with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Motivated, hardworking and punctual habits. Always willing to learn and give of myself.
Overview
2
2
Languages
18
18
years of professional experience
Work History
BDA Super - User
British American Tobacco
02.2020 - 10.2024
- Trained and mentored employees to maximise team performance.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Maintained clean, safe working environments to eliminate accident risks.
- Assisted team by taking on extra responsibilities to aid team success.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Prepared a range of written communications, documents and reports.
Teller
Absa
10.2013 - 10.2019
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Managed and balanced cash drawer daily, ensuring accuracy in all financial transactions.
- Conducted daily cash counts and reconciliations, maintaining financial integrity at the single window.
- Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills.
- Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
- Participated in regular training sessions, keeping up-to-date with banking policies and procedures.
- Reported suspicious activities to comply with anti-money laundering regulations.
Sales Consultant
Truworths
12.2006 - 06.2011
- Consistently achieved or surpassed sales targets.
- Achieved company targets by implementing successful sales strategies.
- Identified upselling opportunities by actively listening to customer needs.
- Enhanced customer satisfaction through friendly service and personalised interactions.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Followed brand guidelines to provide consistent customer experience.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Updated product knowledge regularly through training and research, providing clients with accurate information.
- Provided training to new sales staff, sharing best practices and enhancing team performance.
- Organised stock displays to improve visual appeal and accessibility, maximising sales potential based on customer preferences.
Education
NVQ Level 4 - Computer Literacy
Unischool
Durban01-2012
Diploma - Pastel Accounting
UniSchool
01-2012
Certificate of Higher Education -
Hillview Secondary School
01-2006
Skills
- Customer relationship management
- Cash handling
- Problem solving
- Team building
- Employee training
- Financial reporting
- Risk assessment
- Time management
- Communication skills
- Willingness to learn
- Calm under pressure
- Active listening
- Health and safety awareness
- MS Office Suite
- Deadline management
Languages
English
First Language
Afrikaans
Beginner
A1
Hobbies and interests
- Outdoor Camping
- Hiking
References
- Batsa (British American Tobacco South Africa)
Raygana Apollos
082 474 4437
Timeline
BDA Super - User
British American Tobacco
02.2020 - 10.2024
Teller
Absa
10.2013 - 10.2019
Sales Consultant
Truworths
12.2006 - 06.2011
NVQ Level 4 - Computer Literacy
Unischool
Diploma - Pastel Accounting
UniSchool
Certificate of Higher Education -
Hillview Secondary School