Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
References
Timeline
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Nicole Strachan

Nicole Strachan

Johannesburg

Summary

Dedicated professional offering several years of experience. Effective at independently planning and managing diverse business relationships. Proficient in time management with disciplined execution strategy. Demonstrated strong organizational skills and communication abilities.

Overview

14
14
years of professional experience

Work History

Executive Business Support

Standard Bank of South Africa
Johannesburg
10.2021 - Current
  • Maintained accurate financial transaction records using accounting software.
  • Ensured compliance with company policies and legal regulations.
  • Prepared budgets and tracked expenses for specific projects.
  • Drafted proposals, contracts, letters, and emails as required.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Organized and facilitated regular meetings with senior management teams.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Created procedural manuals for operational support functions.
  • Resolved customer queries promptly via phone or email communication.

Executive Personal Assistant

Standard Bank of South Africa
02.2016 - 10.2021
  • Acted as liaison between the executive office and other departments within the organization.
  • Provided administrative support related to project management tasks.
  • Developed presentations, reports and other documents for the executive's review or use in meetings.
  • Maintained a calendar of appointments, events and activities for the executive.
  • Followed up on action items assigned by the executive in a timely manner.
  • Ensured that all confidential information was handled securely according to company policy.
  • Coordinated logistics for conferences, seminars and other events attended by the executive.
  • Assisted in planning and coordinating events, from small meetings to large corporate gatherings.

Client Liaison Officer

The Skin Aesthetics Clinic
01.2011 - 02.2016
  • Identified opportunities for improvement in processes related to client liaison services.
  • Developed and maintained relationships with existing clients through regular contact and follow up.
  • Assessed customer requirements in order to determine appropriate solutions.
  • Collaborated with colleagues on the development of strategies aimed at improving customer satisfaction levels.
  • Provided customer service to clients, including responding to inquiries and resolving complaints.
  • Handled incoming calls from customers seeking assistance or information about products or services.
  • Participated in training sessions designed to enhance knowledge of client liaison procedures.
  • Prepared invoices for services rendered to clients in a timely manner.
  • Managed team personnel, budget and schedule to handle demanding PR requirements.

Education

Post Graduate Certificate - Digital Brand Strategy

Vega (Independent Institute of Education)
01.2022

Bachelor of Social Science Degree - Media and Communications, Marketing and Economics

University of Kwa-Zulu Natal
01.2010

Matric -

Stirling High School
01.2005

Skills

  • MS Teams
  • MS Office
  • SharePoint
  • DocuSign
  • Coupa
  • Proposal drafting
  • Project coordination
  • Meeting facilitation
  • Team collaboration
  • Team building

Accomplishments

Tender Deal Team Wins 2025

  • Project coordination of tender applications and collaboration with colleagues from across the African continent, and globally.
  • Apart of 3 tender business wins.

Ubuntu Award Winner 2024

  • Voted for by SA and global colleagues
  • The award honors individuals who embody desired behaviors that positively impact the business and the broader organizational culture.
  • It recognizes those who are passionate about being 'All In,' 'Inclusive,' and 'Human First,' and who prioritize both people and clients in all their actions.

Standard Bank Internship Program 2018 - 2020

  • Coordinated and facilitated the Standard Bank Internship Programme for Transaction Banking, South Africa.

Languages

English
First Language
Xhosa
Advanced (C1)
C1
Afrikaans
Advanced (C1)
C1

References

References available upon request.

Timeline

Executive Business Support

Standard Bank of South Africa
10.2021 - Current

Executive Personal Assistant

Standard Bank of South Africa
02.2016 - 10.2021

Client Liaison Officer

The Skin Aesthetics Clinic
01.2011 - 02.2016

Post Graduate Certificate - Digital Brand Strategy

Vega (Independent Institute of Education)

Bachelor of Social Science Degree - Media and Communications, Marketing and Economics

University of Kwa-Zulu Natal

Matric -

Stirling High School

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Nicole Strachan