Nicole Pieters
Artist
Durbanville
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Waitress
BOSSA
Durbanville
08.2021 - 11.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Administrator
Palette Art Gallery
Stellenbosch
06.2017 - 11.2021
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Targeted new customers to grow geographic reach and increase revenue.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Aided colleagues, managers and customers through regular communication and assistance.
- Generated reports to suggest corrective actions and process improvements.
Administrator
Vincent da Sliva Gallery
Stellenbosch
03.2018 - 02.2020
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Generated reports to suggest corrective actions and process improvements.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Aided colleagues, managers and customers through regular communication and assistance.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Targeted new customers to grow geographic reach and increase revenue.
Bartender
ULTRA Music Festival
Cape Town
03.2019 - 03.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up glassware, liquor and other necessary supplies for special events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Waitress
Viva Mexican Resturant
Stellenbosch
02.2018 - 03.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Waitress
Java Cafe
Stellenbosch
03.2017 - 06.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Education
Bachelor of Arts - Fine Arts
Stellenbosch University
Stellenbosch 01.2017 - 12.2022
Skills
Menu memorization
undefinedTimeline
Waitress
BOSSA
08.2021 - 11.2021
Bartender
ULTRA Music Festival
03.2019 - 03.2019
Administrator
Vincent da Sliva Gallery
03.2018 - 02.2020
Waitress
Viva Mexican Resturant
02.2018 - 03.2019
Administrator
Palette Art Gallery
06.2017 - 11.2021
Waitress
Java Cafe
03.2017 - 06.2017
Bachelor of Arts - Fine Arts
Stellenbosch University
01.2017 - 12.2022
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