Nicole Pieters
Artist
Durbanville
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Waitress
BOSSA
Durbanville
08.2021 - 11.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Administrator
Palette Art Gallery
Stellenbosch
06.2017 - 11.2021
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Targeted new customers to grow geographic reach and increase revenue.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Aided colleagues, managers and customers through regular communication and assistance.
- Generated reports to suggest corrective actions and process improvements.
Administrator
Vincent da Sliva Gallery
Stellenbosch
03.2018 - 02.2020
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Generated reports to suggest corrective actions and process improvements.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Aided colleagues, managers and customers through regular communication and assistance.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Targeted new customers to grow geographic reach and increase revenue.
Bartender
ULTRA Music Festival
Cape Town
03.2019 - 03.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up glassware, liquor and other necessary supplies for special events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Waitress
Viva Mexican Resturant
Stellenbosch
02.2018 - 03.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Waitress
Java Cafe
Stellenbosch
03.2017 - 06.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Education
Bachelor of Arts - Fine Arts
Stellenbosch University
Stellenbosch 01.2017 - 12.2022
Skills
Menu memorization
Cash Handling
Dining area maintenance
Ordering procedures
Tableside Service
Food running
Table setting knowledge
Front-of-house display creation
Guest seating arrangements
Bar terminology
Accurate money handling
Food and beverage pairings
Upselling techniques
Wine knowledge
Item promotion
Order accuracy
Daily specials memorization
Performance improvement
Office administration
Operations oversight
Documentation and reporting
Administrative support
Bookkeeping
Sorting and labeling
Scheduling
Mail handling
Timeline
Waitress
BOSSA
08.2021 - 11.2021
Bartender
ULTRA Music Festival
03.2019 - 03.2019
Administrator
Vincent da Sliva Gallery
03.2018 - 02.2020
Waitress
Viva Mexican Resturant
02.2018 - 03.2019
Administrator
Palette Art Gallery
06.2017 - 11.2021
Waitress
Java Cafe
03.2017 - 06.2017
Bachelor of Arts - Fine Arts
Stellenbosch University
01.2017 - 12.2022