Nicole Naidoo
Senior Account Manager
Johannesburg
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Account Manager
Dovetail Business Solutions
Sandton , Johannesburg
11.2022 - Current
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Led a team of account managers to exceed sales targets consistently throughout years.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Streamlined account management processes, improving overall efficiency and productivity.
- Collaborated with marketing teams to develop targeted campaigns, increasing lead generation significantly.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Managed quality and transfer of source data to Microsoft Dynamics.
- Integrated Plex, SAP, Oracle, Microsoft Dynamics and other ERP systems to connect with applications and data sources.
- Prepared monthly, weekly, and daily logs using Microsoft dynamics 365.
- Created reports, correspondence and spreadsheets with Microsoft dynamics 365.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
Implementation Support Consultant
KORBICOM
Sandton , Johannesburg
06.2022 - 11.2022
- Interview clients and their staff in order to understand their business and operational requirements in order to implement the software successfully.
- Install and set up software at clients.
- Execute the strategy as expressed by the Executive Management team of the company (CEO; COO, Product Manager and Head of Sales).
- Installation of SQL and GhostPractice software at the client if and when necessary.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Facilitated training workshops with the Users on the software
Client Relations Management Coordinator
KORBICOM
Sandton , Johannesburg
12.2018 - 06.2022
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Managed company schedule to coordinate calendar and arrange travel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Kept high average of performance evaluations.
Teamleader
SAMSUNG - MM ALL ELECTRONICS
Morningside, Johannesburg
01.2018 - 07.2018
- Define and monitor team targets and performance
- Delegate tasks and ensure deadlines are met
- Data Capturing
- Oversee daily operations
- Manage team members
- Identify training needs to provide coaching
- Team retrospectives
- Team recognition and rewards programs
- Promote a culture of communication, creativity and initiative
- Organize team building activities
- Manage key accounts, such as, Game, Dion Wired, Pick n Pay, Makro etc
- Management of Client relations, quotations and claims
- Customer Care management
- Financial administration.
Tender Administrator / PA to CEO
ARCHI M STUDIO (PTY) LTD
01.2010 - 12.2017
- Tender applications
- Record management of legal documents, translations, case studies, technical requirements and bid responses
- Inter-Departmental interactions to complete tender documentation
- Conducting post application analyses to identify best practices and improvement actions
- Review contractual, legal, product development for submissions
- Efficient secretarial and administrative support to the CEO
- Diary management for CEO
- Facilitate communication on behalf of the CEO
- Office Administration
- Human Resource management
- Second-in-Command in the absence of the CEO
Education
Salesforce Developer: Introduction To AI
Alison
Galway, Ireland 02.2024 - 02.2024
Database Management
Alison
Galway, Ireland 01.2024 - 01.2024
Executive Leadership in Emotional Intelligence
Eq4me
Fourways, Johannesburg 10.2023 - Oct 2023
Logistics And Materials Management
Alison
Galway, Ireland 09.2023 -
Business Management
BMT College
Fourways, Johannesburg 01.2019 - 09.2021
Skills
Data-driven decision-making
Excellent negotiation skills
Operations
Systems and software expertise
Strategic Planning
Needs analysis
Project Management
Market forecasting
Data Analytics
Customer Service
Teamwork and Collaboration
Business development and planning
Management collaboration
Data-driven decision-making
Physical Address
9 Chestnut Crescent, Marlboro Gardens, Sandton, 2063
Personal Information
- Date of Birth: 08/29/90
- Nationality: South African
- Driving License: Code C
- Marital Status: Single
Timeline
Salesforce Developer: Introduction To AI
Alison
02.2024 - 02.2024
Database Management
Alison
01.2024 - 01.2024
Executive Leadership in Emotional Intelligence
Eq4me
10.2023 - Oct 2023
Logistics And Materials Management
Alison
09.2023 -
Senior Account Manager
Dovetail Business Solutions
11.2022 - Current
Implementation Support Consultant
KORBICOM
06.2022 - 11.2022
Business Management
BMT College
01.2019 - 09.2021
Client Relations Management Coordinator
KORBICOM
12.2018 - 06.2022
Teamleader
SAMSUNG - MM ALL ELECTRONICS
01.2018 - 07.2018
Tender Administrator / PA to CEO
ARCHI M STUDIO (PTY) LTD
01.2010 - 12.2017