Summary
Overview
Work History
Education
Skills
Physical Address
Personal Information
Timeline
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Nicole Naidoo

Nicole Naidoo

Senior Account Manager
Johannesburg

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Senior Account Manager

Dovetail Business Solutions
11.2022 - Current
  • Expanded market share by identifying new business opportunities and securing high-value accounts.
  • Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.
  • Led a team of account managers to exceed sales targets consistently throughout years.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Implemented innovative strategies for retaining top-performing clients, reducing churn rate substantially.
  • Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Collaborated with marketing teams to develop targeted campaigns, increasing lead generation significantly.
  • Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Managed quality and transfer of source data to Microsoft Dynamics.
  • Integrated Plex, SAP, Oracle, Microsoft Dynamics and other ERP systems to connect with applications and data sources.
  • Prepared monthly, weekly, and daily logs using Microsoft dynamics 365.
  • Created reports, correspondence and spreadsheets with Microsoft dynamics 365.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.

Implementation Support Consultant

KORBICOM
06.2022 - 11.2022
  • Interview clients and their staff in order to understand their business and operational requirements in order to implement the software successfully.
  • Install and set up software at clients.
  • Execute the strategy as expressed by the Executive Management team of the company (CEO; COO, Product Manager and Head of Sales).
  • Installation of SQL and GhostPractice software at the client if and when necessary.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Facilitated training workshops with the Users on the software

Client Relations Management Coordinator

KORBICOM
12.2018 - 06.2022
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Kept high average of performance evaluations.

Teamleader

SAMSUNG - MM ALL ELECTRONICS
01.2018 - 07.2018
  • Define and monitor team targets and performance
  • Delegate tasks and ensure deadlines are met
  • Data Capturing
  • Oversee daily operations
  • Manage team members
  • Identify training needs to provide coaching
  • Team retrospectives
  • Team recognition and rewards programs
  • Promote a culture of communication, creativity and initiative
  • Organize team building activities
  • Manage key accounts, such as, Game, Dion Wired, Pick n Pay, Makro etc
  • Management of Client relations, quotations and claims
  • Customer Care management
  • Financial administration.

Tender Administrator / PA to CEO

ARCHI M STUDIO (PTY) LTD
01.2010 - 12.2017
  • Tender applications
  • Record management of legal documents, translations, case studies, technical requirements and bid responses
  • Inter-Departmental interactions to complete tender documentation
  • Conducting post application analyses to identify best practices and improvement actions
  • Review contractual, legal, product development for submissions
  • Efficient secretarial and administrative support to the CEO
  • Diary management for CEO
  • Facilitate communication on behalf of the CEO
  • Office Administration
  • Human Resource management
  • Second-in-Command in the absence of the CEO

Education

Salesforce Developer: Introduction To AI

Alison
Galway, Ireland
02.2024 - 02.2024

Database Management

Alison
Galway, Ireland
01.2024 - 01.2024

Executive Leadership in Emotional Intelligence

Eq4me
Fourways, Johannesburg
10.2023 - Oct 2023

Logistics And Materials Management

Alison
Galway, Ireland
09.2023 -

Business Management

BMT College
Fourways, Johannesburg
01.2019 - 09.2021

Skills

Data-driven decision-making

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Physical Address

9 Chestnut Crescent, Marlboro Gardens, Sandton, 2063

Personal Information

  • Date of Birth: 08/29/90
  • Nationality: South African
  • Driving License: Code C
  • Marital Status: Single

Timeline

Salesforce Developer: Introduction To AI

Alison
02.2024 - 02.2024

Database Management

Alison
01.2024 - 01.2024

Executive Leadership in Emotional Intelligence

Eq4me
10.2023 - Oct 2023

Logistics And Materials Management

Alison
09.2023 -

Senior Account Manager

Dovetail Business Solutions
11.2022 - Current

Implementation Support Consultant

KORBICOM
06.2022 - 11.2022

Business Management

BMT College
01.2019 - 09.2021

Client Relations Management Coordinator

KORBICOM
12.2018 - 06.2022

Teamleader

SAMSUNG - MM ALL ELECTRONICS
01.2018 - 07.2018

Tender Administrator / PA to CEO

ARCHI M STUDIO (PTY) LTD
01.2010 - 12.2017

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Nicole NaidooSenior Account Manager