I have an interest in mentoring, facilitating and lecturing I find joy in sharing and imparting knowledge
Nicole Mpfuxelelo Sekgoela
Marketing Professional
Pretoria
Summary
Results-driven sales expert with extensive experience in generating revenue and building client relationships. Skilled in assessing customer needs and implementing solutions that enhance business performance. Committed team player with a focus on collaboration and flexibility to meet changing business demands. Proficient in communication and strategic planning techniques.
Overview
14
14
years of professional experience
Work History
Sales Consultant
Telkom SA
03.2008 - 04.2020
- Marketing:
- Utilize knowledge of fixed and mobile products to effectively market and explain various contract packages to prospective clients.
- Identify and assess the needs of clients and provide tailored solutions that meet their specific requirements.
- In store promotions and marketing campaigns
- Selling:
- Identify opportunities and sell additional products to existing clients, enhancing their experience and strengthening customer relations.
- New Mobile contract sales and contracts upgrades
- Data Management:
- Load contracts, amendments, and endorsements onto the system promptly and accurately.
- Ensure data integrity across all systems, guaranteeing the accuracy and reliability of client information.
- Filing and maintaining customer data base and files for archiving.
- Client Communication:
- Maintain professional and timely correspondence with clients in adherence to company standards.
- Respond to client inquiries and requests promptly, providing exceptional customer service.
- Making customer follow ups and providing feedback in line with company policy.
- Client Acquisition:
- Proactively reach out to potential clients through various channels, including networking.
- Establish and nurture client relationships through customer retention.
- General Administration:
- Assisting customers with bookings for repairs
- General office administration
Admin Assistant (Graduates Development Scheme)
Telkom SA
03.2007 - 02.2008
- General Administration:
- Answer and direct phone calls
- Organize and schedule appointments
- Assist in the preparation of bursary contracts.
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Book travel arrangements
- Provide general support to visitors
- Act as the point of contact for internal and external clients
Supplementary Instruction Leader
Central University of Technology, FS
01.2006 - 12.2006
- Attend lectures, take notes, and read course material
- Conducts 1-2 Supplementary Instruction sessions per week
- Facilitate interactive learning activities by integrating study strategies with course content
- Prepare handouts with questions/problems to be covered during the Supplementary Instruction sessions
- Conduct exam review sessions
- Model outstanding student behavior and successful academic practices
Education
Digital Marketing (Short Course) - undefined
Red & Yellow Creative School of Business
01.2025
B. Phil Hons. - Marketing
IMM Graduate School
01.2022
B-Tech - Marketing
Central University of Technology, FS
01.2008
N-Diploma - Marketing
Central University of Technology, FS
01.2007
Matric Certificate - undefined
Unitas Secondary School
01.2003
Skills
Market digital trends
Campaign management
Web usability analysis Experience design evaluation Research and insights generation
Mobile advertising implementation Campaign development and execution
Creative content strategies Social media optimization Digital outreach planning
Email marketing optimization
Advertising channel optimization
Performance metrics assessment Analytical reporting skills Strategic marketing insights
Analytics for digital marketing
Microsoft applications mastery Effective communication Customer care Connection building
References
- Irfaan, Sahib, Former Manager, Sahibi@telkom.co.za, 0847013983, Telkom Cresta
- Lesego, Sekati, Former Manager, 0723983671, Telkom Wonderpark
- Akhona, Mhlawuli, Former Supervisor, mhlawua@telkom.co.za, 0817370069, Telkom
SKILLS AND PERSONAL ATTRIBUTES
Communicate, Presentation skills, Computer Literacy, Good interpersonal relations and open-minded, Integrity and Trustworthy, Punctuality and time management, Goal-orientated, Meeting deadlines and maintain effectiveness under pressure, Flexible, Critical thinking, Problem solving, Creative and Willing to learn.
Interests
Timeline
Sales Consultant
Telkom SA
03.2008 - 04.2020
Admin Assistant (Graduates Development Scheme)
Telkom SA
03.2007 - 02.2008
Supplementary Instruction Leader
Central University of Technology, FS
01.2006 - 12.2006
Digital Marketing (Short Course) - undefined
Red & Yellow Creative School of Business
B. Phil Hons. - Marketing
IMM Graduate School
B-Tech - Marketing
Central University of Technology, FS
N-Diploma - Marketing
Central University of Technology, FS
Matric Certificate - undefined
Unitas Secondary School