Nicole Moosa
Administrative Assistant
KuilsRiver
Summary
Accomplished Office Manager with a proven track record at Debt Care, adept in leadership and problem-solving. Excelled in streamlining operations, enhancing team productivity , and delivering exceptional customer service. Skilled in communication and critical thinking, effectively managed complex projects and fostered a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Office Manager
Caprichem
06.2022 - 06.2023
- Overseeing daily of Admin, Telesales, Receptionist and Service Technician
- Monitor tea ladies and their schedules
- Relieve staff in their absence
- Monitor Telesales and their daily duties such as orders, invoicing, emails, daily calls, generating quotes and publishing catalogues and brochures
- Generating and maintaining reports relating to sales such as updating monthly worksheets for new and old customers, updating monthly target sheets and daily call sheets of all Telesales
- Maintain and update training files and spreadsheets daily
- Maintain monthly management reports
- Create and issue award certificates to staff and customers daily
- Assist in the onboarding process for new hires and train new staff for two weeks
- Delegation of tasks
- Coordinate with the IT department on all office equipment
- Partner with HR office policies and disciplinary action
- Support to National Sales Manager.
Office Manager and PA to Managing Director
Debt Care
04.2014 - 05.2022
- Overseeing daily operations
- Opening and the closing office
- Coordinating and communicating with staff
- Managing office supplies such as stationery, furniture, and groceries
- Ensuring the office runs smoothly and efficiently
- Managing staff calendar and leave schedules
- Maintain attendance register
- Managing reports such as overtime and petty cash
- Partner with HR to update and main employment contracts, office policies and disciplinary action
- Organize office operations and procedures
- Coordinate with the IT department on all office equipment
- Relieve Operations Manager and Director in their absence
- Assist the Operations Manager with any sales related duties such as Invoicing and capturing sales on sales tracker
- Distribution of leads
- Managing and maintaining any Payment distribution enquiries from the Payment Distribution Agency
- Managing Legal matters with Steyn Coetzee and Van Den Hoven Attorneys
- Assist in the onboarding process for new hires
- Plan inhouse activities like parties and celebrations
- Delegation of tasks
- Training new staff
- Managing and monitoring filing systems
- Oversee staff interactions with clients on their queries ensuring good customer service and that tasks are executed timeously
- Relieve staff in their absence
- Addressing client questions and complaints via email and telephonically
- Issuing Debt Review clearance certificates
- Assisting in declaring clients no longer over-indebted
- Managing social media platforms such as WhatsApp, Hello Peter, and National Credit Regulator related issues
- General clerical duties but not limited to emailing, filing, photocopying
- Maintain my own client database of up to 100 clients, actioning all administrative duties such as any debt review related enquiries
- Assist with Debt Review legal duties such as Founding, Confirmatory and Supplementary affidavits, Court appearances and any client documentation needed to obtain a Court order
- Maintain difficult queries such as Section 129, Vehicle and Home loan repossessions.
Office administrator
Debt Masters
01.2012 - 12.2013
- Generating Statements
- Balances update
- Annual Review
- Default on Payments
- Account number amendments
- Clearance Certificates issued
- Creditor Queries
- Client Queries
- 17.3 Issuing
- Exclusion of accounts
- Update Debt Help System
- No longer over-indebted (F1, F2, D3,17W)
- Termination of accounts
- Transfers.
Education
Matric College / Student NR 259472
KuilsRiver Technical High School
Skills
Communication: Clear and effective verbal and written communication
Leadership: Ability to lead teams and manage projects
Teamwork: Proven ability to work collaboratively in a team
Problem-Solving: Strong analytical and creative thinking to resolve issues
Time Management: Efficiently managing time to meet deadlines
Adaptability: Flexibility in adapting to new tasks or changing environmentsCritical Thinking: Ability to analyze situations and make informed decisions
Attention to Detail: Precision in completing tasks with minimal errors
Customer Service: Experience in providing exceptional service to clients or customers
Conflict Resolution: Skilled in resolving disputes and maintaining a harmonious work environment
References And Testimonials
- Debt Care, Mr. Henry Cadle Odendaal, Owner and Managing Director, 082 800 8423
- Debt Masters, Mr. John Steyn, Owner and Managing Director, 021 001 2631
Personal Information
- Ethnicity: Colored Female
- Dependents: 2
- Health Status: Excellent
- Date of Birth: 03/07/93
Salary Expectation
Market Related
Timeline
Office Manager
Caprichem
06.2022 - 06.2023
Office Manager and PA to Managing Director
Debt Care
04.2014 - 05.2022
Office administrator
Debt Masters
01.2012 - 12.2013
Matric College / Student NR 259472
KuilsRiver Technical High School