Nicole Le Kay
London,United Kingdom
Summary
Talented HR leader with 15-years experience in Human Resources career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Overview
28
28
years of professional experience
Work History
Human Resources Manager
Babcock International Group
Johannesburg
01.2016 - Current
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Provided HR consultation services to leadership and department heads.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Held exit interviews and documented information discussed with employees.
- Directed HR programs, policies and processes to improve operational efficiency.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Senior HR Employee Relations Practitioner
Murray and Roberts Power and Energy Eskom Kusile Project
Johannesburg
11.2013 - 09.2015
- Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to senior leadership team.
- Conducted telephone and onsite exit interviews for all employees.
- Completed in-depth investigations into improper conduct and represented the company at disciplinary hearings.
- Developed targeted applicable Employee Relations training programs to improve Employee wellness and skills in managers, and increase their understanding of Employment Laws.
- Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
- Stayed abreast of unemployment appeals and changes in personnel policies, procedures and regulations.
- Participated in unemployment hearings to ensure proper handling of individual cases.
- Supported quarterly performance assessments to increase employee retention and performance improvement.
- Researched disciplinary and grievance issues and recommended optimal courses of action.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Negotiated collective bargaining agreements on behalf of companies.
- Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
- Advised on labor and employment law relating to operations.
- Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
- Assessed risk levels associated with collective bargaining strategies.
- Testified in legal proceedings to discuss labor relations and labor contracts.
Senior HR Business Partner
Bombardier Transportation
Johannesburg
07.2006 - 02.2010
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
- Oversaw recruitment, interviewing, hiring and onboarding of new company staff.
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
- Drove changes to different areas of operations to align company with HR strategies.
- Diagnosed potential personnel issues to create action plans to eliminate complications.
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
- Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
- Planned and executed special events such as holiday parties for employees.
- Implemented innovative employee incentive program to increase staff productivity.
- Executed critical HR performance management, talent development and workforce planning.
- Contributed to successful operations by reviewing performance measurements, compliance, employee relations and policy enforcement to identify liability issues.
- Enhanced management and employee handling of situational issues with improved corrective actions, coaching and conflict management abilities.
- Improved employee productivity by enhancing communications and HR practices such as performance appraisal systems and onboarding processes.
- Developed high-impact HR solutions to modernize approaches and reduce HR-related risks.
- Audited processes to verify use of non-discriminatory practices in hiring, termination and layoff decisions.
HR Consultant
Cell C Telecoms
Johannesburg
12.2001 - 06.2006
- Developed staffing strategies to fill vacancies and define position allocations.
- Utilized HRIS data and statistical reports to monitor trends in recruitment, promotions and terminations.
- Liaised with management and employees to answer inquiries, administer contracts and support problem resolution.
- Analyzed periodic employee relations-related analytical data trends to formulate and implement action plans.
- Assessed personnel performance and provided guidance for continuous improvement.
- Designed leadership development programs to monitor employee relations and increase retention.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Analyzed current organizational culture to develop systemic and scalable counter measures for sustainable change.
- Sourced, qualified and conducted screening interviews with job candidates.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
- Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
- Managed full-cycle recruiting processes for managerial and executive-level vacancies.
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Optimized processes by training employees to apply industry best practices and observe protocols.
- Developed processes and metrics that supported achievement of organization's business goals.
- Managed recurring HR processes.
- Established job descriptions, position grades, salaries and benefit programs in accordance with market standards.
- Troubleshot identified HR problems and implemented corrective actions to prevent recurrence.
- Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
HR Administrative Assistant
Omega Holdings
Johannesburg
01.1996 - 11.2001
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Developed and maintained training materials and benefits packets for new hires.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Created and maintained internal job descriptions and postings to accurately reflect roles.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
- Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.
- Assisted with planning, organizing and coordinating company events.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Coordinated training schedules and filed crucial administrative paperwork.
- Assisted with administering employee benefit programs and worker's compensation plans.
- Examined employee files to answer inquiries for assistance with personnel actions.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Education
Higher Diploma Human Resources And Training - Human Resources Management And Training
Bond University Varsity College Sandton
Johannesburg12.2005
High School Diploma -
William Pescod High School Kimberley
Northern Cape Kimberley12.1994
Skills
- Personnel Information Systems
- Staff Compensation
- Employee Engagement
- Cross-Functional Collaboration
- Dispute Mediation
- Training Needs Analysis
- Budget Administration
- Policy Improvement Recommendations
- Hiring and Firing
- Conflict Resolution
- Negotiation Tactics
- Advising Department Managers
- Compensation and Benefits Administration
- Forecasting Employment Needs
- Regulatory Compliance
- Exit Interviews and Processes
- Hiring Trends and Analysis
- Employee Development
- Human Resources Allocation
- Relationship Building
- Problem-Solving
- Drafting and Administering Contracts
- Staffing and Recruiting Professional
- Leadership Development
- Human Resources Operations
- File and records management
- Recruitment
- Benefits administration
- Contract Negotiation
Languages
English, Afrikaans
First Language
English
Proficient
C2
Afrikaans
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Manager
Babcock International Group
01.2016 - Current
Senior HR Employee Relations Practitioner
Murray and Roberts Power and Energy Eskom Kusile Project
11.2013 - 09.2015
Senior HR Business Partner
Bombardier Transportation
07.2006 - 02.2010
HR Consultant
Cell C Telecoms
12.2001 - 06.2006
HR Administrative Assistant
Omega Holdings
01.1996 - 11.2001
Higher Diploma Human Resources And Training - Human Resources Management And Training
Bond University Varsity College Sandton
High School Diploma -
William Pescod High School Kimberley
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