Nicole Kleynhans-Boogaers

• Developed strong relationships with key clients, leading to increased revenue and repeat business.
• Optimized account profitability by closely monitoring financial metrics, adjusting pricing strategies as needed based on market conditions or competitive pressures.
• Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
• Managed a portfolio of corporate accounts, fostering long-term partnerships and promoting customer loyalty.
• Retained a high percentage of existing accounts through proactive relationship management efforts and excellent customer support services.
• Identified upsell opportunities within existing accounts.
• Built credibility and trust among clients through consistent communication, problem-solving efforts, and focus on delivering value-added solutions.
• Maintained current knowledge of evolving changes in marketplace.
• Presented professional image consistent with company's brand values.
• Served customers with knowledgeable, friendly support at every stage of their travel.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and bring them on board.
• Met existing customers to review current services and expand sales opportunities.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Taking care of anything that had to do with travel

* taking care of the maintenance of the office buildings and the houses used by UK staff.

* Organizing the embassy drivers and their schedules

* Organizing the cleaners and their schedules

* Updating leave charts for locally employed staff

* Computer administration

* Maintenance of office equipment

* Sending and receiving diplomatic mail

* Organizing national and international business trips for the senior officers.

* Assisting in organizing big events like the trade fair in Gaborone (Sept 2000)

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.