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Nicole Charles
Administration And Marketing
Vereeniging
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Admin Clerk
Dekra Automotive
Vereeniging
05.2021 - 01.2024
- Responsibly handled phone inquiries and client appointment scheduling
- Prepared essential documentation for eNatis and conducted data capturing
- Maintained office supplies, ensured data accuracy, and conducted monthly statistics and data analysis
- Facilitated communication between clients, head office, and managers through email and phone.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Processed documents and materials to disseminate information to appropriate parties.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
Assistant Manager
Liquid Vitality
Vereeniging
02.2019 - 06.2021
- Provided hands-on assistance to customers, assessed their needs, and maintained a strong understanding of consumer preferences
- Compiled target market analysis and digital marketing reports to aid senior leadership in strategic decision-making
- Established and managed a Facebook marketing page to promote the business and engage customers effectively
- Contributed to the development of marketing strategies that led to a 200% increase in sales targets
- Ensured a clean, organized, and safe work environment to enhance efficiency and team safety
- Submitted reports to senior management to support business planning.
- Created employee schedules to align coverage with forecasted demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Marketing Assistant
I&S Motors
De Deur
09.2018 - 12.2018
- Assisted in creating pre-season marketing plans that aligned with department and divisional strategies
- Collaborated with team members to expand marketing channels and modernize web pages
- Conducted data analysis and developed pricing structures to balance firm objectives and customer targets
- Organized innovative marketing campaigns, resulting in increased awareness, engagement, and taxi sales
- Managed customer surveys for local, regional, and national campaigns
- Coordinated meetings between project members and clients to drive progress and goal setting.
Education
Passed With Bachelors Acceptance - MathematicsAccountingPhysical ScienceHospitality
Hoërskool Drie Riviere
01.2011 - 04.2015
Bachelor Of Accountancy - Accounting
University of Johannesburg
Johannesburg 02.2023 - Current
Skills
Proficient in MS Office Suiteundefined
Websites
Age
26
Personal Information
- Gender: Female
- Nationality: South African
References
- I&S Motors, Radhia Ebrahim, 078-755-7098
- Liquid Vitality, Wilhelmien, 076-643-3290
Software
Timeline
Bachelor Of Accountancy - Accounting
University of Johannesburg
02.2023 - Current
Admin Clerk
Dekra Automotive
05.2021 - 01.2024
Assistant Manager
Liquid Vitality
02.2019 - 06.2021
Marketing Assistant
I&S Motors
09.2018 - 12.2018
Passed With Bachelors Acceptance - MathematicsAccountingPhysical ScienceHospitality
Hoërskool Drie Riviere
01.2011 - 04.2015
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