Nicolas Themba Mthimunye
Technology Enthusiast
Braamfontein
Summary
Dynamic technology enthusiast with two years of experience in software development and technical support, driving innovation and excellence in every project. Expertise in Agile methodologies and a solid foundation in web technologies, including HTML, CSS, and JavaScript, enables the delivery of impactful solutions. Strong problem-solving skills and effective communication foster collaboration within diverse teams, ensuring user needs are met and enhancing overall project outcomes. Committed to continuous learning and staying abreast of emerging technologies, ready to contribute to transformative projects in future roles.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Junior Software Developer
Wits Incubator (Tshimologong)
07.2024 - Current
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
- Provided technical support to clients, resolving issues in a timely manner while maintaining strong customer relationships.
- Improved user experience by implementing responsive web designs for seamless functionality across devices.
- Participated in software field testing to verify performance of developed projects.
- Developed software for desktop and mobile operating systems.
Help Desk Support Specialist
Technovera
08.2023 - 07.2024
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines
- Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges
- Contributed ideas for continuous improvement initiatives within the help desk department
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts
- Collaborated with IT team members to develop comprehensive solutions for complex problems
Support Technician
Technovera
07.2023 - 07.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured hardware, devices, and software to set up work stations for employees
- Responded to telephone, email and in-person inquiries regarding operation, use and repair
- Trained users on how to operate components and systems
- Explained technical information in clear terms to promote better understanding for non-technical users
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
- Walked individuals through basic troubleshooting tasks
- Completed inventory counts and organized supplies
- Monitored systems in operation and quickly troubleshot errors
- Updated documentation and produced reports
- Translated complex technical issues into digestible language for non-technical users
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Researched product and issue resolution tactics to address customer concerns
- Responded promptly to incoming sales leads and requests for technical support
- Documented support interactions for future reference
- Configured hardware and granted system permissions to new employees
- Promoted efficiency among departments with prompt resolution of system issues
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Assisted with updating technical support best practices for use by team
- Identified potential sales and cross-selling opportunities and informed supervisor
Junior Software Developer
ekhonnector Dev Team
02.2023 - 07.2023
- Design User Interfaces, Architect logic structures, Writing System documentation, Providing tech support (installing systems remotely and physically), Writing daily report, which includes challenges, lessons, mistakes encountered in sessions, Closing deal with clients, gathering user/system requirements, Database design and integration
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality
- Introduced automated diagnostics for sensor data collection and processing
- Discussed issues with team members to provide resolution and apply best practices
- Developed software for desktop and mobile operating systems
- Translated customer requirements into written use cases
- Participated in software field testing to verify performance of developed projects
- Designed intuitive graphical user interfaces to improve user experience
Tutor
Tshwane University Of Technology
01.2020 - 01.2022
- Helping students with following subjects: Mathematics, (C++ and VHDL) Programming, Logic design, Electronics, Computer Fundamentals
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Supported students with helpful study habits and exam strategies
- Conducted tutoring sessions at schools, homes and public spaces
- Developed methods to motivate and engage students in learning
Education
National Diploma - INFORMATION TECHNOLOGY (INTELLIGENT INDUSTRIAL SYSTEMS)
Tshwane University of Technology
01.2019 - 12.2023
High School Diploma - undefined
Hlomphanang Secondary School
01.2015 - 12.2017
Skills
Technical Support
Affiliations
https://github.com/ThembaMthimunye
Timeline
Junior Software Developer
Wits Incubator (Tshimologong)
07.2024 - Current
Help Desk Support Specialist
Technovera
08.2023 - 07.2024
Support Technician
Technovera
07.2023 - 07.2024
Junior Software Developer
ekhonnector Dev Team
02.2023 - 07.2023
Tutor
Tshwane University Of Technology
01.2020 - 01.2022
National Diploma - INFORMATION TECHNOLOGY (INTELLIGENT INDUSTRIAL SYSTEMS)
Tshwane University of Technology
01.2019 - 12.2023
High School Diploma - undefined
Hlomphanang Secondary School
01.2015 - 12.2017
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