Nicolas Brandon Mohamed
Claims Consultant
Johannesburg
Summary
Excellent communication skills with clients and team members, attention to detail and patience, the ability to put the client's needs and request first. Seeking a position in the Foreign Exchange industry as that is where my passion is. This is where I would like to grow and develop my career.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work History
Claims Handler
Kapara Insurance Brokers
Forest Town
04.2024 - Current
- Examined claims forms and other records to determine insurance coverage.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Collect information from customers to complete claims and legal files.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Prepared documents for managers or legal personnel.
- Improved claim resolution efficiency by streamlining processes and implementing best practices.
Claims Handler
Efficient Insure
Bryanston
11.2020 - 03.2024
- Provide advice on making a claim and the processes involved
- Process new insurance claims notifications
- Collect accurate information and documents to proceed with a claim
- Analyse a claim made by a policymaker to establish whether it satisfies the policy conditions
- Guide policyholders on how to proceed with a claim
- Contact tradespeople from a network of approved professionals and arrange for them to make repairs on claims
- Prepare an initial estimate of costs and then closely monitor and keep a record of costs
- Ensure fair settlement of valid claims
- Ensure customers are treated fairly
- Manage all administration aspects of a claim
- Adhere to legal requirements, industry regulations and customer quality standards set by the company
Foreign Exchange Consultant
First National Bank
Johannesburg CBD
04.2017 - 07.2020
- Processing Inward payments on IBCS and Vantage
- MERVA query to overseas bank
- Liaising with the client regarding their payment
- Liaising with the dealers to book rate of exchange
- Reporting fraudulent clients to the relevant department
- To provide superior assistance and service to all customers
- To manage stakeholder relationships through continuous communication and strive to improve operational efficiencies
- Verification and release of Foreign Exchange deals
- Verification and release payments and settlements per clients' instructions
- Ensure exchange control regulations
- Recovery of fees and commissions from clients in respect of Foreign Exchange payment processing
- Liaise and assist customer service controller in resolving client queries, requests, and instructions
- Completion of incoming swift queries
Sales Consultant
Outsurance
Centurion
11.2015 - 02.2017
- Assisted FNB Bond Pre-Approved clients with home insurance.
- Upsold on home Contents,All Risk and Vehicle Insurance.
- Communicated with clients Telephonically and via Email on new and existing policies.
- Captured Clients details to provide a stronger needs analysis on what they require insurance on.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Education
Matric -
Abbotts College
Winchester Hills 01.2002 - 12.2014
NQF 5 - NQF5 - Short Term Insurance Degree
Milpark
Online 11.2020 - Current
RE5 -
MOONSTONE
Alberton 10.2024 - 10.2024
Skills
Able to work under pressure independently
Excellent planning
Excellent organizing skills
Excellent time management skills
Keen to learn
Innovative thinker
Team player
Good telephone etiquette
Good email etiquette
Objective
Excellent communication skills with clients and team members, attention to detail and patience, the ability to put the client's needs and request first. Seeking a position in the Foreign Exchange industry as that is where my passion is. This is where I would like to grow and develop my career.
Timeline
RE5 -
MOONSTONE
10.2024 - 10.2024
Claims Handler
Kapara Insurance Brokers
04.2024 - Current
Claims Handler
Efficient Insure
11.2020 - 03.2024
NQF 5 - NQF5 - Short Term Insurance Degree
Milpark
11.2020 - Current
Foreign Exchange Consultant
First National Bank
04.2017 - 07.2020
Sales Consultant
Outsurance
11.2015 - 02.2017
Matric -
Abbotts College
01.2002 - 12.2014
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