Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enjoys a challenge area or business areas that are struggling to meat their full potential. Strong customer focus and enjoys developing teams into engaged business units. Understands and lives by the Toyota values system and business practices.
Hi, I’m
Nicolaas Ferdinand Hamman
Senior Manager: Toyota South Africa
Johannesburg
Summary
Overview
13
years of professional experience
10
years of post-secondary education
Work History
Toyota South Africa Motors Johannesburg
Senior Manager: Hino Sales and Dealer Network
03.2022 - Current
Job overview
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked flexible hours across night, weekend and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managing the 4 regional offices within South Africa, to ensure dealer sales target are being met
- Handle requests for new dealers, dealer agreements, dealer Franchise standards, Customer Experience
- Development of Sales tools to assist dealers with selling.
Toyota South Africa MotorsJohannesburg
Senior Manager: Toyota Connected Services
03.2019 - 02.2022
Job overview
- Established a new team to develop and introduce vehicle connectivity into South Africa.
- Coordinating a Project of this magnitude, to develop the module, and introduce to each new Toyota sold in South Africa, providing internet in every car through a convenient MyToyota App.
- Learning how to deal with software development teams and understanding the development cycles.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Toyota South Africa MotorsJohannesburg
Senior Manager Best in Town
07.2017 - 02.2019
Job overview
- Introducing a new concept of Best In Town, from Toyota Global management team, to deliver never before seen levels of customized customer experience.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
Toyota South Africa MotorsJohannesburg
Manager Parts Pricing and Strategy
05.2015 - 06.2017
Job overview
- Coordinated the readiness for Toyota South Africa Motors to migrate Parts pricing to Global Toyota Parts Supply System (GTOPAS).
- This was a 2 year migration process that required extreme attention to detail and repricing 500 000 active part numbers without affecting the organization's profitability negatively.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
Toyota South Africa MotorsJohannesburg
Manager: Retention
07.2014 - 04.2015
Job overview
- Evaluated current customer retention strategies and recommended improvements.
- Developed new strategies for customer retention activities.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Established customer retention programs to improve loyalty and increase lifetime value.
Toyota South Africa MotorsJohannesburg
Customer Experience Manager
04.2012 - 06.2014
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Established new measurement criteria for the dealer network
- Established a industry brand measurement study to eveluate Toyota vs. other brands
Toyota South Africa MotorsJohannesburg / Durban
Assitant Manager: Export BR
07.2011 - 03.2012
Job overview
- Designed export strategies to meet project delivery requirements.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Developed market development plan for [Type] range of products for defined regions.
- Defined new routes for exports into Africa, to reduce logistics costs and improve profitability.
Toyota South Africa MotorsJohannesburg
Graduate Trainee
07.2010 - 06.2011
Job overview
- Worked under supervision of senior employers to help plan and direct work of organization.
- Organized and maintained records.
- Used company reports to analyze sales, gross profit and inventory activity.
- Came up with new ideas and improvements, which were discussed with senior employers.
- Rotated to 6 different divisions to learn the Toyota Way and guiding principals of being effective manager in Toyota.
Education
University of Pretoria Pretoria
Master of Philosophy from Marketing Management (Marketing Research)
01.2013 - 12.2014
University Overview
University Of South AfricaJohannesburg
Bachelor of Commerce from Business Management
01.2009 - 12.2009
University Overview
University of PretoriaPretoria
Bachelor of Commerce from Entrepreneurship
01.2005 - 12.2008
University Overview
Emirates International School DubaiDubai, United Arab Emirates.
International Baccalaureate (IB) Diploma from High School
09.2002 - 06.2004
University Overview
Emirates International School DubaiDubai, United Arab Emirates
IGCSE from High School
09.2000 - 06.2002
University Overview
Skills
Strategic planning
undefinedAccomplishments
Accomplishments
- Emirates international school Prefect, for the years 2003 & 2004
- University of Pretoria, Dept. of Business management, Chair in Entrepreneurship. Case study Award June 2006.
- Toyota Senior Manager Development program 2016 : Top Student Award
- Toyota Discovery Programme nomination and attendance (Japan 2019)
- Development and implementation of the Post Service Experience system nationally at all Toyota dealers 2013.
- Preparation and implementation of Parts Pricing on G-Topas system 2015.
- Development and Implementation of Best in Town strategy, portal and dealer toolbox within TSAM 2017.
- Development and Implementation of Toyota Connect 2019.
Timeline
Senior Manager: Hino Sales and Dealer Network
Toyota South Africa Motors
03.2022 - Current
Senior Manager: Toyota Connected Services
Toyota South Africa Motors
03.2019 - 02.2022
Senior Manager Best in Town
Toyota South Africa Motors
07.2017 - 02.2019
Manager Parts Pricing and Strategy
Toyota South Africa Motors
05.2015 - 06.2017
Manager: Retention
Toyota South Africa Motors
07.2014 - 04.2015
University of Pretoria
Master of Philosophy from Marketing Management (Marketing Research)
01.2013 - 12.2014
Customer Experience Manager
Toyota South Africa Motors
04.2012 - 06.2014
Assitant Manager: Export BR
Toyota South Africa Motors
07.2011 - 03.2012
Graduate Trainee
Toyota South Africa Motors
07.2010 - 06.2011
University Of South Africa
Bachelor of Commerce from Business Management
01.2009 - 12.2009
University of Pretoria
Bachelor of Commerce from Entrepreneurship
01.2005 - 12.2008
Emirates International School Dubai
International Baccalaureate (IB) Diploma from High School
09.2002 - 06.2004
Emirates International School Dubai
IGCSE from High School
09.2000 - 06.2002
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