Nicolaas Swart
Business Owner
Summary
Accomplished business leader with a proven track record at Sapphire Building, adept in business management and customer relations. Excelled in enhancing client satisfaction and operational efficiency, securing repeat business through relationship building. Demonstrates exceptional problem-solving and team motivation abilities.
Overview
16
16
years of professional experience
1
1
Language
Work History
Field Technician
Organo-Lawm
03.2025 - 07.2025
- Conducted on-site inspections and diagnostics of equipment to identify issues and implement effective repair solutions.
- Operated and maintained specialized tools, to ensure accurate troubleshooting of systems.
- Provided exceptional customer service by addressing client concerns promptly during field visits, fostering positive relationships with stakeholders.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
Owner
Sapphire Building
08.2013 - 02.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Installer and Manager
Designer Kitchens
02.2013 - 07.2013
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Operated tools, equipment, and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
Supervisor
Insurance Repairs Natal - House Maintenance
03.2011 - 01.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Sales Representative
X-press Ice
12.2009 - 01.2011
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
High School Diploma -
Kuswag School
Amazimtoti, Durban 04.2001 -
Skills
Business Management
Customer Relations
Labor Relations
Budget Administration
Relationship Building
Client Service
Timeline
Field Technician
Organo-Lawm
03.2025 - 07.2025
Owner
Sapphire Building
08.2013 - 02.2025
Installer and Manager
Designer Kitchens
02.2013 - 07.2013
Supervisor
Insurance Repairs Natal - House Maintenance
03.2011 - 01.2013
Sales Representative
X-press Ice
12.2009 - 01.2011
High School Diploma -
Kuswag School
04.2001 -
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