Nicola Nelson
Brakpan,GP
Summary
Dynamic professional with a proven track record at CMWS, enhancing client satisfaction and streamlining operations. Skilled in Microsoft Office and exceptional at multitasking, I significantly improved data management practices and boosted company image through meticulous reception management and client relations. Achieved high performance evaluations by fostering a welcoming environment and efficiently managing tasks. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.
Overview
13
13
years of professional experience
Work History
Receptionist Administrator
CMWS
02.2021 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Improved data management practices, safeguarding confidential information more effectively.
- Processed expense reports, ensuring timely reimbursement for employees.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Improved client satisfaction with timely and accurate information provision.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Car Wash Attendant
915 Carwash
05.2019 - 03.2020
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
- Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Managed inventory of cleaning supplies, ensuring availability and reducing waste.
Administrator
Carpe Omnia
01.2016 - 10.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Collected, arranged, and input information into database system.
Pre-Primary Teacher
Heavenly Flowers
01.2014 - 05.2016
- Assisted in designing age-appropriate curriculum materials that aligned with state standards, providing a strong foundation for future academic success.
- Utilized differentiated instruction techniques to cater to varying abilities within the classroom, ensuring that all students were able to access the curriculum at an appropriate level.
- Provided individualized attention to students needing additional support or guidance, helping them reach their full potential academically and socially.
- Enhanced student comprehension by implementing diverse teaching methods and strategies tailored to individual learning styles.
- Promoted a positive classroom atmosphere by celebrating student successes and encouraging mutual respect among peers.
- Increased parent involvement in the education process through regular meetings and progress updates, resulting in stronger support networks for each child.
- Managed classroom behavior effectively by setting clear expectations and implementing consistent consequences, creating a respectful and productive learning environment.
- Tracked student progress using various assessment tools, enabling targeted support for struggling learners and enrichment opportunities for advanced students.
- Established positive relationships with students, parents, and fellow educators to promote open communication and collaboration.
- Maintained accurate records of student attendance, performance data, and lesson plans for administrative review and compliance purposes.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
- Incorporated music, art and literature into curriculum.
- Implemented age-appropriate curricula to meet needs of young learners.
Salesperson
Footgear
09.2013 - 12.2014
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Makeup Artist
Glamour Inc. Photographic Studio
02.2013 - 08.2014
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Provided makeup services for weddings, enhancing bridal party's appearance and contributing to event's success.
Assistant Teacher
Khulani Pre-Primary
01.2012 - 12.2013
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Hospitality Team Member
Crest Caterers
01.2012 - 12.2012
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Assisted event planners in organizing successful meetings and conferences by coordinating necessary logistics such as catering and audiovisual equipment setup.
- Facilitated efficient communication between various departments through regular meetings and updates, fostering teamwork among staff members.
- Enhanced ambiance of dining area, leading to increased customer dwell time and satisfaction.
- Improved team morale and efficiency by initiating regular communication meetings.
Education
Make-up Design & Artistry
Face To Face
Parktown North, South Africa12.2012
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Document scanning and digitization
- Client Relations
- Calendar Management
- Expense Tracking
- Customer Service
- Phone and Email Etiquette
- Data Entry
- Microsoft Office
- Multitasking and Organization
Running part time business at CMWS.
I am the director of CMWS. CMWS is a consulting company for Mechanical engineering, Electrical engineering and Civil engineering.
Additional Information
REFERENCES:
CMWS
Nicola : +27 63 009 7756
915 Carwash
Karin : +27 79 425 3728
Carpe Omnia
Veronica : +27 83 339 3106
Heavenly Flowers:
Heidi : +27 76 271 3590
Glamour Inc.
Simone : +27 84 552 6212
Footgear
Donald : +27 11 823 1195
Khulani Pre-Primary
Nicolene : +27 82 518 3725
Crest Caterers
Niel : +27 11 907 3351
Timeline
Receptionist Administrator
CMWS
02.2021 - Current
Car Wash Attendant
915 Carwash
05.2019 - 03.2020
Administrator
Carpe Omnia
01.2016 - 10.2018
Pre-Primary Teacher
Heavenly Flowers
01.2014 - 05.2016
Salesperson
Footgear
09.2013 - 12.2014
Makeup Artist
Glamour Inc. Photographic Studio
02.2013 - 08.2014
Assistant Teacher
Khulani Pre-Primary
01.2012 - 12.2013
Hospitality Team Member
Crest Caterers
01.2012 - 12.2012
Make-up Design & Artistry
Face To Face
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