Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Nico Smit

Nico Smit

Service Advisor
Discovery

Summary

Hardworking employee enthusiastic about learning more about Vehicles and knowing the field inside and out, customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.

Overview

12
12
years of professional experience
1
1
Certification
2
2
Languages

Work History

Qualified Service Advisor

Suzuki West Rand - Ipop Group
Johannesburg
03.2024 - Current
  • SSAT Qualification
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Medical Insurance Sales Representative

Affinity Health
02.2017 - 03.2019
  • Provided advice to customers regarding suitable product selection.
  • Offered product and service consultations and employed up selling techniques.
  • Responded to questions with knowledgeable responses.
  • Made +400 calls per day.
  • Made appointments with interested customers according to schedule availability.
  • Gave information about available products and services including membership details and purchase advantages.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Broke down objections using friendly, persuasive strategies.
  • Handled inbound telephone calls from interested customers.
  • Maintained and recorded customer information in database.
  • Maintained proficiency in revenue and sales.
  • Proficient at computer dialling and computer software.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Exceeded company sales goals for new policies.

Manager

Grokky's
01.2016 - 11.2016
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.

POS Control Technician
04.2014 - 07.2015
  • Installed parts along production line in constant operation.
  • Tested components, assemblies and systems to diagnose problems.
  • Inspected and repaired program systems and components.
  • Organized, analysed and prepared technical data reports.
  • Established comprehensive maintenance plans and own repair work.
  • Installed Point of Sales machinery and equipment along with new and replacement parts.
  • Completed logs and job reports for completed and pending service calls at shift end.
  • Managed quality control and maintained high level of customer satisfaction.

Printer Operator

2SPEC
03.2013 - 02.2014
  • Circulated creative folders and obtained signoffs to maintain efficient production flow.
  • Checked work areas to verify that printed sheets, mutes and blanks from each load were accounted for.
  • Monitored time and performance standards and reduced waste and spoilage during run mode.
  • Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget.
  • Accurately set-up fold, adjusting roll mechanisms, tension and guide devices.

Education

Roodepoort South West College
01.2013

SSAT - SSAT Qualification- Service Advisor

Suzuki
04.2001 -

Skills

Product management and pricing

Sales closing

Computer expertise

Time management ability

Sales development

Issue and conflict resolution

Customer service

Computer skills

Service estimates

Vehicle assessment

Excellent communication

Quality control

References

Ryan, Stuurman, 0618760809

Certification

Certified Service Advisor, Suzuki West Rand

Timeline

Qualified Service Advisor

Suzuki West Rand - Ipop Group
03.2024 - Current

Medical Insurance Sales Representative

Affinity Health
02.2017 - 03.2019

Manager

Grokky's
01.2016 - 11.2016

POS Control Technician
04.2014 - 07.2015

Printer Operator

2SPEC
03.2013 - 02.2014

SSAT - SSAT Qualification- Service Advisor

Suzuki
04.2001 -

Roodepoort South West College

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