NICKA CHRISZELLE
Claims Negotiator
BRACKENFELL,WC
Summary
Negotiations professional skilled in conflict resolution, strategic planning, and stakeholder management. Adept at forging strong relationships, driving successful outcomes, and adapting to evolving demands. Known for strong communication skills, critical thinking, and collaborative approach to team projects. Proven ability to remain composed under pressure and deliver consistent, high-quality results.
Overview
32
32
years of professional experience
2007
2007
years of post-secondary education
6
6
Certifications
Work History
Claims Negotiator
Stepp Credo
10.2023 - Current
- Navigated challenging regulatory environments with ease, ensuring compliance while maintaining advantageous contract terms for the organisation.
- Enhanced internal collaboration by fostering open communication channels between departments involved in the negotiation process.
- Achieved successful negotiation outcomes by employing effective communication and active listening skills.
- Facilitated dispute resolution between parties when necessary, preserving valuable business relationships without compromising company interests.
- Optimised company resources by streamlining negotiation processes, reducing time spent on less productive tasks.
- Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
- Built strong relationships with clients to understand their needs and provide tailored solutions.
Claims
Stepp Atlas Gardens
10.2022 - 10.2023
- Handling & managing of claims with 15 different Insurers.
- Dealing directly with clients, brokers, insurers assessors & service providers to ensure quick, professional & positive claims experience to clients.
- Operating different systems for claims registration & process
- Improved claims processing efficiency by streamlining workflows.
- Streamlined claims processing by implementing efficient workflow procedures.
- Reduced processing time for claims, aiding in quicker customer resolutions.
- Established strong relationships with key stakeholders, streamlining communication during the claims process.
Claims Manager
ASURE CONSULTING
10.2018 - 10.2022
- Managing claim 9 claim handlers
- Broker/client complaint problem solving
- Mandate R250 000.00 on claims payments daily (Domestic & Commercial) for many Broker houses all over the country
- Liaising with brokers, where necessary, identifying problem areas and working close with all claim handlers
- High standard in turnover time per fast track claim one day, motor claims, 2 3 days depending on assessor report maintaining and assuring the high standard
- Servicing & aiding all brokers in a professional and efficient manner
- Responsible for Loading batches & releasing payments R200 000.00 per day
Assistant Manager
Dynamic Thinking (Under Constantia / Nzalo / Bidvest)
09.2016 - 10.2018
- Assisted claim handlers with queries and follow ups on their behalf
- Broker/client complaint problem solving
- Mandate R250 000.00 on claims
- Claim administrator, (Domestic & Commercial) duties includes registering and handling of all claims for many Broker houses all over the country
- Uploading & updating all relevant documents for each claim on the system
- Liaising with brokers, suppliers, appointing assessors and all other relevant parties to assure quick & professional completion of each claim
- Turnover time per fast track claim one day, motor claims, 2 3 days depending on assessor report
- Servicing & aiding all brokers in a professional and efficient manner
- Responsible for authorization of repair
- Forwarding POP once claim has been settled
- Handling of all telephonic queries & emails
Claims Manager
A-Sure Consultants (PTY) Ltd (Under M&F Risk Financing)
11.2014 - 08.2016
- Duties includes registering and handling of all claims for many Broker houses all over the country
- Uploading & updating all relevant documents for each claim on the system
- Liaising with brokers, suppliers, appointing assessors and all other relevant parties to assure quick & professional completion of each claim
- Claim administrator, (Domestic & Commercial) duties includes registering and handling of all claims for many Broker houses all over the country
- Servicing & aiding all brokers in a professional and efficient manner
- Forwarding POP once claim has been settled
- Handling of all telephonic queries & emails
Office Administrator
Sunflower Catering
12.2012 - 08.2015
- Duties include invoicing of clients, liaising with clients with regards to their event, follow up of long outstanding invoices, purchases of stock needed for functions, management of staff and overall office administration
- Functions Coordination of functions, liaising with clients, attending to clients needs at the functions, managing the staff at the functions and ensuring the function run smoothly
Sales Person
Thorp Motors
10.2012 - 11.2012
- Sales representative
- Selling of motor vehicles
- Reason for leaving: Better career opportunity
Sales Person
Hamman Motorad
06.2012 - 09.2012
- Sales representative
- Selling of BMW Motorcycle gear and accessories, general admin and switchboard
- Reason for leaving: Company closed down
Personal Trainer
03.2012 - 05.2012
- Personal trainer at Local Gym specializing in the physical development of woman that includes: weight loss, toning, strengthening, balancing & fitness
- My aim is also to motivating and empower them to apply the skills they acquire in their future
Assistant to Clinical Psychologist
11.2006 - 12.2011
- Duties: Personal assistant to Clinical Psychologist, Co-facilitator in activity groups as part of play therapy program at Pro-Tempo Academy in Pretoria, reception, client relations, debtors, filing and, other administrative duties such as letters, reports etc
Representative / Relations Officer / Marketing
Aid for Animals in Distress
10.2007 - 10.2010
- Company Overview: (Non-profit Org.)
- Duties: Marketing, Liaison within the business community as well as members of the public, with the view to obtaining funding and recruiting members for AAID, Publicity & promotional work through i.e
- Presentations & slide shows etc
- (Non-profit Org.)
Personal Assistant and Office Manager
Ballet Barre
10.2008 - 05.2010
- Duties: Customer service, Administrative duties & Mail orders, Pricing and stocktaking, Public relations, Liaison with other suppliers and manufactures
Lifestyle Consultant
Planet Fitness
04.2008 - 05.2008
- Duties: Interacting with clients and assisting them with queries, Assisting clients with proper form and technique or exercises, Writing of basic programmes and how to execute them, General neatness and safety in training area, Assisting young girl with cerebral palsy with training and aqua therapy
- Reason for leaving: Further studies through IIFT
Liaison Officer, Project Manager & Coordinator
South African Police Service
01.2001 - 12.2006
- Reason for leaving position: Further Studies
Qualified Estate Agent
Chas Everitt
03.2005 - 10.2006
- Reason for leaving position: Further Studies
South African Police Service
01.1993 - 12.2001
- Various stations: Pretoria West: Complaints, Detectives Special Rape Unit, Hazyview POPS, Hennenman: Complaints, Admin, Crime Prevention, Sunnyside CAS, Boksburg North: (5 years) Admin, Social Crime Prevention ADOPT-A-COP, Liaison Officer, Social Crime Prevention
- Reason for leaving position: Transferred
Education
Psychology - Society and Basic Psychology
Certified Estate Agent - undefined
The Estate Agency Affairs Board
Full Title Training Course - undefined
Chas Everitt International Property Group
Counseling - children
Skills
- Ability to communicate and interact with people from all cultures
- Good communication skills
- Cultivate innovation
- Customer focus
- Ability to recognise, address and solve conflict
- Good administrative skills
- Good organizational skills
- Assertiveness
- Building rapport
- Active learning
- Persuasion techniques
- Problem-solving abilities
Fullname
Nicka Chriszelle
Personal Information
- ID Number: 740306 0284089
- Age: 50
- Criminal Record: No
- Driving License: EB (Code 08)
Certification
FICA CUSTOMER DUE DILIGENCE
Timeline
MOMENTUM PERSONAL PRODUCT TRAINING
09-2024
RENASA RESIDENTIAL SECTIONAL TITLE PST
09-2024
RENASA COMMERCIAL LINES PST
08-2024
HOLLARD PRESTIGE PRODUCT TRAINING
12-2023
HOLLARD PRIVATE PORTFOLIO 3 PRODUCT TRAINING
12-2023
Claims Negotiator
Stepp Credo
10.2023 - Current
FICA CUSTOMER DUE DILIGENCE
10-2023
Claims
Stepp Atlas Gardens
10.2022 - 10.2023
Claims Manager
ASURE CONSULTING
10.2018 - 10.2022
Assistant Manager
Dynamic Thinking (Under Constantia / Nzalo / Bidvest)
09.2016 - 10.2018
Claims Manager
A-Sure Consultants (PTY) Ltd (Under M&F Risk Financing)
11.2014 - 08.2016
Office Administrator
Sunflower Catering
12.2012 - 08.2015
Sales Person
Thorp Motors
10.2012 - 11.2012
Sales Person
Hamman Motorad
06.2012 - 09.2012
Personal Trainer
03.2012 - 05.2012
Personal Assistant and Office Manager
Ballet Barre
10.2008 - 05.2010
Lifestyle Consultant
Planet Fitness
04.2008 - 05.2008
Representative / Relations Officer / Marketing
Aid for Animals in Distress
10.2007 - 10.2010
Assistant to Clinical Psychologist
11.2006 - 12.2011
Qualified Estate Agent
Chas Everitt
03.2005 - 10.2006
Liaison Officer, Project Manager & Coordinator
South African Police Service
01.2001 - 12.2006
South African Police Service
01.1993 - 12.2001
Certified Estate Agent - undefined
The Estate Agency Affairs Board
Full Title Training Course - undefined
Chas Everitt International Property Group
Counseling - children
Psychology - Society and Basic Psychology
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