Summary
Overview
Work History
Education
Skills
Education
Affiliations
Certification
References
Timeline
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Nick Stapelberg

Nick Stapelberg

GEORGE

Summary

Dynamic operations manager with a proven track record at Outeniqua Poultry, excelling in inventory management and quality control. Expert in itinerary planning and client engagement, fostering strong relationships to enhance customer satisfaction. Adept at problem-solving and ensuring safety compliance, delivering exceptional travel experiences through effective communication and logistics coordination.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Freelance Tour Guide and Sales excecutive

Freelance
George
11.2011 - Current
  • Escorted guests on tours throughout Southern Africa, emphasizing ecotourism and environmental sustainability.
  • Produced detailed itineraries for clients, outlining routes, timelines, and daily activities.
  • Liaised with bus companies to coordinate personalized tours, ensuring seamless transportation services.
  • Served as a registered Western Cape Tour Guide with extensive experience in wine tours.
  • Demonstrated overland driving expertise with Code A EC license and valid PDP.
  • Provided first aid support during tours to enhance guest safety and well-being.
  • Guided guests for Wine Flies and Jewel of India Tours, showcasing local attractions.
  • Cultivated knowledge of natural habitats to enrich tourist experiences.
  • Managed logistics for transportation and accommodations to streamline tour operations effectively.
  • Maintained a positive attitude and enthusiasm when interacting with guests.

Operations Manager

Outeniqua Poultry
Mossel Bay
01.2024 - 11.2025
  • Managed daily operations for poultry production and processing facilities.
  • Oversaw inventory management systems to ensure accurate stock levels.
  • Implemented quality control measures to maintain product standards.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Operations Manager

Africa Escapes
GEORGE
01.2025 - 09.2025
  • Designed customized travel itineraries based on client preferences and interests.
  • Coordinated logistics for tours, including transportation and accommodation arrangements.
  • Developed partnerships with local vendors to enhance tour experiences.
  • Conducted research on destinations to provide accurate information to clients.
  • Booked lodging arrangements by securing discounted rates and arranging blocks of rooms.
  • Developed guest relationships to achieve high level of satisfaction.

Self employed

Nic Braai
George
01.2013 - 11.2023
  • Manufactured stainless steel braai equipment for online and market sales.
  • Engaged customers to identify needs and enhance service delivery.
  • Maintained clean and safe work environments to mitigate accident risks.
  • Engaged customers to understand their needs and recommend suitable products.
  • Managed inventory levels to ensure product availability for sales.
  • Built strong customer relationships through effective communication and support.
  • Developed key customer relationships to increase sales.
  • Educated customers about products and services offered by the company.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Participated in trade shows and sales events to promote products.
  • Set up meetings with potential clients and listened to their wishes and concerns.

Education

Diploma of Higher Education - Tour guide

Livingston Academy
Cape Town, WC
2011

Skills

  • Transportation and travel
  • Safety procedures
  • Group oversight
  • Tour management
  • Safety code compliance
  • First aid administration
  • Activity coordination
  • Historic presentations
  • Itinerary planning
  • Extensive Western Cape knowledge
  • Inventory management
  • Quality control
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Client engagement
  • Negotiation skills
  • Relationship building

Education

other

Affiliations

  • Golf
  • Cycling
  • Forex trading
  • Squash

Certification

  • PDP
  • First Aid
  • Code 14

References

References available upon request.

Timeline

Operations Manager

Africa Escapes
01.2025 - 09.2025

Operations Manager

Outeniqua Poultry
01.2024 - 11.2025

Self employed

Nic Braai
01.2013 - 11.2023

Freelance Tour Guide and Sales excecutive

Freelance
11.2011 - Current

Diploma of Higher Education - Tour guide

Livingston Academy

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Nick Stapelberg