Nicholas Xulu
Banker
Johannesburg
Summary
Driven Sales and Customer Service Representative with strong upselling skills. Harnesses active listening and genuine communication to build relationships and achieve targets. Converts leads with social media and CRM system knowledge. Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Overview
14
14
years of professional experience
Work History
Fraud Risk Management
Standardbank
12.2023 - Current
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in fraud and security landscape.
- Drove optimization of regulatory risks management, control testing and process improvements.
- Prepared executive presentations for risk leadership at various forums, committees, business reviews, and management meetings to help drive agenda and deliverables.
Sales and Customer Service Representative
African Bank
07.2023 - 12.2023
- Selling African Bank products
- Queries
- Maintenance of Account
- Scanning of Customer documents
- Follow ups on customer queries
Sales and Customer Service Representative
FNB
06.2017 - 09.2022
- Selling FNB products
- Queries
- Maintenance of Account
- Scanning of Customer documents5 Follow ups on customer queries
Business Banker
FNB
06.2015 - 06.2017
- Ensure compliance to all standards and policies and ensure secure transaction for customers
- Manage communication between employees and new customers
- Assist commercial clients with all information for managing accounts
- Introduce new NEADO system to existing clients
- Linking customers to business accounts
- Preparing business accounts
- Requesting outstanding documents from the clients
- manage efficient working of team and ensure optimal level of customer services
- Queries
Debt Collector
African Bank
06.2012 - 05.2015
- 1 Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
- Maintain debtor’s book to ensure that the debt status is accurate and current
- Monitor slow moving accounts to identify delinquency in debt and take necessary action to recover the debt
- Close a specific number of collection accounts each month to meet assigned target.
- Assist the company to take legal action against debtors by providing necessary information9 Maintain security and confidentiality of the company and customer information
Customer Support Executive
ABSA HOME LOANS
01.2010 - 03.2011
- Track and follow-up all customer requests in a timely manner
- Identify and implement new process plan to improve customer support service.
- Manage large volume of customer calls in friendly and courtesy manner
- Work with product and sales teams to address and resolve customer issues efficiently. Return customer calls in a timely manner to ensure customer satisfaction.
- Deliver prompt and professional solutions for customer inquires via phone, email.
- Research, prioritize and resolve customer issues in timely and accurate fashion.
- Maintain documentation of customer inquiries and responses for future reference.
- Handle dissatisfied customers in a polite and professional fashion Sales of Home loan
Education
National Certificate in Banking Advisory - Banking
Milpark Business School
Pretoria, GPCertificate of Higher Education - Commercial
Bongumusa FET
Kwamhlanga, MPSkills
Stock managementCall centre experienceCustomer relationsReport generationCRMPoint of Sale (POS) systemsData entryCustomer satisfactionActive listeningMicrosoft ExcelComplianceMultitaskingTechnical skillsCommunication skillsRelationship building and managementTime management
Affiliations
- Reading Books
- Playing Soccer
Languages
English, IsiZulu, IsiXhosa, Pedi, Tshonga, Ndebele, Sotho
First Language
English
Proficient
C2
Timeline
Fraud Risk Management
Standardbank
12.2023 - Current
Sales and Customer Service Representative
African Bank
07.2023 - 12.2023
Sales and Customer Service Representative
FNB
06.2017 - 09.2022
Business Banker
FNB
06.2015 - 06.2017
Debt Collector
African Bank
06.2012 - 05.2015
Customer Support Executive
ABSA HOME LOANS
01.2010 - 03.2011
National Certificate in Banking Advisory - Banking
Milpark Business School
Certificate of Higher Education - Commercial
Bongumusa FET