Nicholas Petersen

• Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
• Provided exceptional support during peak call periods through effective multitasking skills while remaining calm under pressure.
• Reviewed incoming correspondence to identify items of special interest for management and prepared appropriate responses for routine correspondence.
• Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
• I answer incoming calls professionally using the clinic’s script
• I take detailed messages and forward them promptly
• I handle high call volumes during busy periods
• I return missed calls
• I book, reschedule, and cancel appointments
• I check clinician availability and manage diaries
• I confirm appointments via SMS/email (if system allows)
• I add notes to appointments (e.g., “new patient,” “follow‑up,” “urgent”).
• I provide information about services, pricing, and practitioners
• I answer general queries (location, parking, accessibility)
• I update patient records in the clinic management system
• I verify contact details and demographic information
• I capture new patient registrations

Enhancing datasets by integrating external or internal information to make them more useful, insightful, and actionable for organizational decision-making

• I started in a one year learnership with AskOsca.com in July 2022. I started training to be a Research Analyst. My tasks included:
• Using the internet to find company information such as company addresses, contact numbers, annual revenue etc
• Using LinkedIn to find employee information at those companies like job title, contact information as we are researching for potential prospects for the client
• Using Google Sheets/Excel
• After the learnership ended in July 2023, AskOsca offered me a permanent contract and I was also granted a new position as Sales Development Representative. I still did a little bit of the tasks that I did when I was research analyst, with a couple of extra tasks:
• Calling prospects
• Sending emails to prospects
• Now the only task I perform is to call prospects in the UK region.

• A time where I could focus on myself spiritually while also looking for new work.
• I decided to do short courses, find new hobbies all while volunteering at my church.

• I was a volunteer and worked as a waiters assistant. My daily tasks included:
• Collecting dirty dishes
• Serving the food
• Cleaning up where I could

• My tasks included covering library books in plastic and then placing them back in the library in order of the Dewey Decimal system, helping students to find the books that they need in the library, and checking in and checking out of the library.