Nicholas Innocent Thomo
OPERATION MANAGER
Polokwane
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Store Manager
SHESHA LIFESTYLE PTY(LTD)
11.2023 - Current
- Managing daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managing inventory control, cash control, and store opening and closing procedures.
- Assisting with hiring, training and mentoring new staff members.
- Oversing loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Conducting training,performance weekly review, giving support and direction to staff.
- Created great Team spirit on sales floor,stock room control as it gives us great results on stocktake report because everyone takes responsibilty.
Operations Director
Ndumiso Sport Pty Ltd
05.2020 - 07.2023
- Established and maintained effective communication channels with internal and external stakeholders, resulting in improved customer service and satisfaction in all province
- Developed and implemented effective policies and procedures for HR, finance, and other administrative functions
- Developed and implemented a comprehensive customer service strategy that improved customer satisfaction ratings
- Staff contracts, planning leave schedule, planning stock-takes and conducting them in all regions, staff development programs, including managers and area managers
- Conducting training on company SOP, code of conduct, company standards, staff appraisal and performance improvement plan
- Supervising daily operations in all aspects, expense control, store performance, review succession plan per store weekly and report to MD of the company every second week of each month
- Arranging and conducting new projects such as opening new stores with shop fitters, suppliers, landlords and all stakeholders involved for smooth opening
- Managing franchise stores and partner stores report to head office stores such as Nike Or Tambo international departure, Nike mall of the north, salmon store at Ilanga mall and Puma store mall of the north
Area Manager
NDUMISO SPORT PTY(LTD)
03.2012 - 04.2020
- Developed strong relationships with clients, leading to increased customer satisfaction and growth.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted training, support, and development for managers and all staff.
- doing monthy store audits,staff assesement and stock take control.
- Managed daily operstions of 13 stores for optimal performance ,ensuring timely completion of tastk and budgets.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Education
Certificate - Nelspruit Campus
Ehlanzeni FET College
11.2003
Skills
- Excellent Communication Skills
- Leadership Skills
- Management Skills
- Positive Work Ethic
- Organizational Skills
- Employees training
- store merchandising skills
- customer service
References
Hynd, Simelane, hsimelane@vodamail.co.za, 0823302290, Ndumiso Sport Pty Ltd
Timeline
Store Manager
SHESHA LIFESTYLE PTY(LTD)
11.2023 - Current
Operations Director
Ndumiso Sport Pty Ltd
05.2020 - 07.2023
Area Manager
NDUMISO SPORT PTY(LTD)
03.2012 - 04.2020
Certificate - Nelspruit Campus
Ehlanzeni FET College
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