Nicholas Bedford Espin
Brackenfell
Summary
Innovative Information Technology Officer with comprehensive expertise in managing IT operations, ensuring seamless network and system performance. Skilled in troubleshooting, cybersecurity, and implementing cutting-edge technology solutions to optimise workflows. Proven track record in leading IT projects and enhancing organisational efficiency through strategic technology initiatives. Committed to delivering robust IT support and fostering secure, efficient digital environment.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
10
10
Certifications
1
1
Language
Work History
IT Manager
Cloud Direct
10.2023 - Current
- Manage internal IT for company / Azure / Intune / Entra ID /SharePoint / Config Network / Active Directory / Reporting / Service Now / M365 Exchange Admin / reporting / Manage CCTV / AP setup / Sentinel Alerts / Firewall configuration / Patching / Device Compliance / ISO Audits / Conditional Access Policy / Cloud PC setups / Managing Internal Systems / SkyKick / Password State / LogMe In / Webroot / And more other systems / Security and Compliance checks / Process documentation setup / OOBE Device setup / AutoPilot / Manage Licenses for 365 suite / VC setup / Ensure Latest Windows Version is running on all devices
IT Support Technician
Oxbowsa
05.2021 - 11.2023
- Assist all 182 staff with desktop support / working on AD to ensure new starters and departure process is followed / working with CCTV / POS system / Printers / Firewall for secure web browsing / assisting with projects / Microsoft support / Asset Registry / Mobile device management / onsite support / remote support / Wireless link setup / DHCP scoop /Working on FortiClient and FortiGate / setting up Biometrics / Working on Exchange / Follow ticketing system / Automation with SONOF devices installs / network topology / installing network points / Data Recovery / VOIP installs / Organizing GPO's and OU's in Active Directory / Upgrading hardware for PC's / Assisting with software upgrades and checks / Networking and Security policy updates
Office Manager
Sobetwa Ali Construction
03.2020 - 11.2020
- Office Manager, Financial assistant, Book Keeping, Operations Assistant, Basic data capturing, on a daily basis I would keep track of purchases in and out the company and ensuring all staff payrolls are made on time.
Team Leader
Scoop Distribution (Pty)Ltd
05.2018 - 02.2020
- Stock control, manage staff, placing of orders and stock, admin. Team leader - QC, ensure daily running of sales counter and warehouse including all administrative duties, sales, stock inventory, technical support, Repairing and rebooting WIFI devices, PABX systems, assisting with servers.
Site Foreman
CPS Group
04.2017 - 03.2018
- Working out programmes and date deadlines per site, Site Forman, Ordering and organising material, Laying out of houses, Soil tests, site inspections.
Operations Assistant
Koha Korero Constructions [Pty] Ltd
08.2016 - 02.2017
- Stock control, manage staff, manage vehicle expense, basic office duties and assisting reception when needed, manage all desktops, Sorting Internet and Mail box issues.
IT Technician
Securicom IT Solution
03.2011 - 08.2016
- Setting up mail boxes / Monitoring Inbound and Outbound mail traffic for all clients / Setting URL restrictions / White listing and Black listing addresses / Ensure all work stations Antivirus up to date / Onsite desktop support / Migrating Between servers / Incident reports on down time / Running SMS campaigns for Distell / Travelling to SA Mint to ensure all desktops are protected / Retrieving mail from archive 3 years back / Rolling out STATSSA devices and applications / Attended a UN data conference for 3 days / Assisting in the Neotel and MTN data centres with server removal or installation / Remote access to client devices / Online training / setting up SSLVPN's / Analysing mail headers / Locating Source of spam address / Sending inbound and outbound Mail traffic reports / Setting up Scheduled Antivirus threat reports / Logging tickets to dedicated engineers and attending / running scripts to flush mail queues / Blocking MAC addresses and IP addresses / Assisting with firewall controls.
Data Capturer
FNB Bank
04.2010 - 10.2010
- Filing and personal data capturing.
Education
Gradutated [ matriculated ] -
Howick College
Skills
- Proficient with Microsoft
- stock management
- Reaching SLA deadlines
- Creating Training documents
- Liaising with clients
- managing client queries
- providing solutions
- Quick thinker
- planner
- Always Presentable
- Loyal
- Approachable
- people's person
- Neat and tidy work area
- Happy to work under pressure
- Team Leader
- Up for a Challenge
- initiative
- Always willing to help
- spam
- Providing all levels of support
- Onsite support
- Remote Support
Ethnic Group
White
Hours
Full day
Position Location
Western Cape
Personal Information
- ID Number: 9203205278089
- Citizenship: South African
- Date of Birth: 03/20/92
- Driving License: Code B
- Marital Status: Single
Certification
A+
Timeline
IT Manager
Cloud Direct
10.2023 - Current
IT Support Technician
Oxbowsa
05.2021 - 11.2023
Office Manager
Sobetwa Ali Construction
03.2020 - 11.2020
Team Leader
Scoop Distribution (Pty)Ltd
05.2018 - 02.2020
Site Foreman
CPS Group
04.2017 - 03.2018
Operations Assistant
Koha Korero Constructions [Pty] Ltd
08.2016 - 02.2017
IT Technician
Securicom IT Solution
03.2011 - 08.2016
Data Capturer
FNB Bank
04.2010 - 10.2010
Gradutated [ matriculated ] -
Howick College
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