Nichelle Pillay

Teller

Absa Bank

10.2012 - Current

Processed customer transactions promptly, minimizing wait times.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Educated customers on use of banking website and mobile apps.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Provided training to new tellers on bank procedures, systems, and customer service best practices.
Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Handled complex transactions such as foreign transactions via Western Union
Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Strengthened customer loyalty with personalized service and attention to detail in transaction processing.