Nichelle Pillay
Teller
Summary
Dynamic and customer-focused Teller at Absa Bank with a strong work ethic and exceptional cash handling skills. Enhanced customer loyalty through personalized service and effective cross-selling, contributing to branch success. Recognized for maintaining accuracy in high-volume transactions while fostering a welcoming atmosphere and building lasting relationships with clients.
Overview
13
13
years of professional experience
Work History
Teller
Absa Bank
10.2012 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on use of banking website and mobile apps.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Handled complex transactions such as foreign transactions via Western Union
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
Education
Some College (No Degree) - Certificate in Banking Services Advice
Milpark Business School
04.2001 -
Skills
Cash handling
Customer relationship building
Cash handling and management
Strong work ethic
Friendly
Exceptional customer service
Listening and comprehension
Excellent time management skills
Patience and empathy
Cross-selling
Approachable
Positive
Professionalism and courtesy
Timeline
Teller
Absa Bank
10.2012 - Current
Some College (No Degree) - Certificate in Banking Services Advice
Milpark Business School
04.2001 -
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