Nice Pierson Mphande
Sales Associate
Cape Town
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sales Associate
Burberry
Cape Town
12.2022 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Event Assistant
The President Hotel
Cape Town
01.2016 - 01.2020
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Improved future events by evaluating successes and failures of previous private and corporate gatherings.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Tracked sales and upgrades to show conversion rates and overall revenue against targets.
- Performed event coordination for larger parties and gatherings.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Education
High School Diploma - Information Technology
Cape Peninsula
Cape Town 06.2021 - 12.2023
Skills
Stocking and replenishing
undefinedReference
- Burberry V&A waterfront
Bitezalela manager
Bitezalela@gmail.com
+27 (73) 859-0846
The president hotel Charlene opperman event manager
Charleneopperman242@gmail.com
+97466008131
Timeline
Sales Associate
Burberry
12.2022 - Current
High School Diploma - Information Technology
Cape Peninsula
06.2021 - 12.2023
Event Assistant
The President Hotel
01.2016 - 01.2020
Similar Profiles
Lilith LindsayLilith Lindsay
Receptionist & General Assistant at BurberryReceptionist & General Assistant at Burberry
Ebony HowellEbony Howell
Luxury Sales Associate/Client Advisor at BurberryLuxury Sales Associate/Client Advisor at Burberry
Zulma OrtizZulma Ortiz
QC Inspector at BurberryQC Inspector at Burberry