NHLANHLA PROMISE MASEKO
Benoni
Summary
Organized office professional with top-notch administrative skills and solid background. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
ADMINISTRATION CLERK
GAUTENG DEPT OF EDUCATION EKURHULENI NORTH
- Correspondence: documents, faxing and photocopy report writing
- Assisting executive assistants and secretaries
- Sorting mail, filing, taking calls, welcoming clients, scheduling meetings, and restocking office and administrative supplies
- Dealing with submissions from schools and following up on outstanding submissions
- Handled incoming phone calls and answered questions from callers.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
Claims Administrator
The Glass Group
11.2020 - 09.2023
- Registering of claims as per company process
- Manage and follow up on after sales telephone
- Handle, processing of claims accurately and quickly
- Collating and perusing claim documents
- Liaise with clients on regular basis to keep them informed of progress as per company process
- Responsible to handle claims for those clients allocated to me.
- To carry out administrative duties as required by company
- Raises and track issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required
- Keeping up to date records of all claims received.
- Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Receptionist
Benoni Virgin Active
11.2019 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
Fleet Controller
SESFIGILE LOGISTICS
02.2017 - 02.2018
- Responsible for selecting and maintaining vehicles in order to keep deliveries and distributions on schedule and within its established budget
- Ensure efficient vehicle utilization, maintenance and tracking
- Take relevant action in the event of incidents such as accidents or hijacking
- Fuel card control: Administer fuel cards
- Identify trends, poor driving behaviour, etc
- Compile and submit reports relating to vehicle utilization, maintenance and tracking (Timeous and accurate reporting)
- Monitoring Truck camera's using Icam video telematics
- Checking routes and ETA's
- Track all vehicles on Mix Telematics and Cartrack
- Track speeding and violations and unauthorized stops
- Reason for leaving: End of Learnership (1 Year).
Education
Certificate - Higher Certificate in IT And Support Services
Rosebank College
Johannesburg, South Africa 04.2001 -
Skills
Computer Literacy
Customer Service
Fast learner and good communication skills
Positive attitude
Work well in a group and individually
Open Minded and adapt easily to change
Honest
Reliable
Confident
Trustworthy
Telephone Etiquette
Residential area
Mousebird Lane Etwatwa Ext 15
Driver license
Code 10
Notice period
Immediate
Education
Unity High School, IsiZulu, English, Mathematical Literacy, Life Orientation, Business Studies, Religion Studies, 2013, HIGHER CERTIFICATE IN IT AND SUPPORT SERVICES, Rosebank College, 2015-2016, PROJECT MANAGEMENT: Level 04, Services Sector Education and Training Authority, 2018
Personal Information
- Nationality: South African
- Marital Status: Single
Languages
English
IsiZulu
IsiXhosa
References
- SIYABULELA BOBELO, Senior Provisioning Admin Office, 081 597 9584
- TEBOGO MASINA, Supervisor at Sesfigile Logistics, 071 928 2687
- POPPY MABASO, Club General Manager at Benoni Virgin Active, 084 564 9377
- Samira Andrade, Claims Department Manager, 063 327 6792
Timeline
Claims Administrator
The Glass Group
11.2020 - 09.2023
Receptionist
Benoni Virgin Active
11.2019 - 11.2020
Fleet Controller
SESFIGILE LOGISTICS
02.2017 - 02.2018
Certificate - Higher Certificate in IT And Support Services
Rosebank College
04.2001 -
ADMINISTRATION CLERK
GAUTENG DEPT OF EDUCATION EKURHULENI NORTH
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