NHLANHLA N NKOSI

• Manage the call center that processes orders for Middelburg Depot, Polokwane Depot and Kwagga Depot
• Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
• Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
• Developed process controls and metrics for daily management of call center.
• Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement.
• Supervised 3 Call Centre Agents in providing excellent customer service to callers requiring assistance for Orders and Delivery issues.
• Prepare sales volume budgets
• Handle customer complaints
• Calculate weekly and monthly targets
• Calculate payroll and commission payable for all drivers, van assistants.
• Calculate daily sales and returns, prepare weekly and monthly sales figures for the site Invocom (Meetings).
• Provide detailed sales analysis, interpretation and forecasting
• Make sure pricing is correct on various accounts
• Handle customer quotations and queries
• Prepare figures and graphs internal sales presentations

Prepare daily recon for all routes

Balance stock

Daily Reports

• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Reconciled and corrected issues with financial records.
• Posted daily receipts and payments in accordance with corporate protocols.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Maintained and processed invoices, deposits, and money logs.
• Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
• Assisted with budget preparation and monitoring, contributing to better expense control.