Hi, I’m
NHLANHLA LUCKY DUBE
WAITER
Johannesburg,Gauteng
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
3
years of professional experience
Work History
The Grill House
Restaurant Waiter
10.2022 - Current
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Manage multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explain menu items and suggested appropriate options for food allergy concerns.
- Support fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Enhance customer satisfaction by providing attentive service and anticipating guest needs.
- Maintain clean and organized dining areas for optimal guest experience.
- I create warm relationships with regular customers.
- Collaborat with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Process cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Develop strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Adher to company guidelines and safety protocols for proper food handling and presentation.
- Remain calm and poised when dealing with difficult customers or during busy shifts.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
The Grill House
Dishwasher
12.2021 - 09.2022
Job overview
- Followed supervisor instructions to complete tasks on time.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
Education
New Model Private CollegeJohannesburg, South Africa
GED
04.2001
Skills
Service Quality
Personal Information
- Date of Birth: 06/22/03
- Gender: Male
- Nationality: Zimbabwean
- Marital Status: Single
Languages
English
References
- Albert Moyo, Manager
- contact details (+27)833 111 808
Software
Micrsoft Office Suite: Word, Excel, PowerPoint, Outlook
Interests
Social Organizations
Volunteering
HOME COOKING
I enjoy experimenting with new flavors and techniques, ensuring every meal I serve is a memorable experience. My attention to detail and commitment to quality make me a valuable asset in delivering exceptional dining service to my family.
Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
On-SiteImportant To Me
Career advancementTeam Building / Company RetreatsAccomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Affiliations
- Toastmasters
Timeline
Restaurant Waiter
The Grill House
10.2022 - Current
Dishwasher
The Grill House
12.2021 - 09.2022
New Model Private College
GED
04.2001
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