Nhlanhla Jayson Mazibuko
Administration / I.T
Roodepoort
Summary
Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee customs clearance and legal requirements. Flexible and excels under pressure in fast-paced environment.
I have a strong habit of working with a team with good communication skills and being part of a successful team will attract me. I have learned to follow routine patterns in a very balanced way. I have strong solving ,analytical ,computer and researching skills . Working under strict rules in a very regulated environment where adherence to discipline is important .I have a cautious and somehow critical approach to strange ('never before') prospects, proposals and even technologies
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Clearing Agent / Administrator
Land Air Sea Customs Broker
Johannesbrurg
10.2018 - Current
- Completed accurate data input or corrections into computer files.
- Obtained payment on delinquent accounts or completed accounting adjustment forms for review.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Advised clients on transportation and payment methods.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Entered shipping information into computer system and estimated freight and postal rates.
- Worked well in a team setting, providing support and guidance.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Coordinated post-entry activities on customer's behalf.
End User Support /Web Designer Intern
Ithuba Online
Johannesburg
06.2017 - 06.2018
- Maintained status reports for client projects.
- Documented project changes in team manuals for future reference and use.
- Developed testing code for web-based applications.
- Shadowed developers to learn key details about job duties and tasks.
- Assisted with troubleshooting tasks to uncover issues within software.
- Performed unit testing of web applications and troubleshot issues.
- Optimized web applications for speed, scalability and security.
- Boosted web traffic by improving navigation and rectifying bottlenecks.
Contact Center Agent
MTN
Johannesburg
02.2016 - 12.2016
- Recommended products to customers, thoroughly explaining details.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Answered over 100+ calls per shift to meet fast-paced call center demands.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Promoted available products and services to customers during service, account management, and order calls.
- Addressed customer account discrepancies and concerns.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained user account data by initiating account access and establishing in database.
Education
Diploma Information Technology - I.T
Richfield Graduate Institute of Technology
Johannesburg 02.2012 - 03.2014
High School Diploma -
Noordgesig Secondary School
Johannesburg 11.2011 - 11.2011
Skills
Shipping documents preparation
MS Office
Clerical Support
Excellent Communication
Problem-solving skills
Documentation and reporting
Customer support
E-commerce
Introduction to CybersecurityIntroduction to Cybersecurity Cisco
Introduction to IoT Cisco
Thinking Practitioner IBM
Professional Skills IBM
Inbound phone calls
Critical Thinking
Additional Information
Drivers License : Code 10
NAME OF PERSON : Musa Masebenza
RELATIONSHIP : MD IthubaOnline
CONTACT NUMBER : 081 458 5511
NAME OF PERSON : Bilal Bluntin
RELATIONSHIP : Land air sea customs broker manager
CONTACT NUMBER : 011 839 6313
Certification
Introduction to CybersecurityIntroduction to Cybersecurity Cisco
Timeline
Clearing Agent / Administrator
Land Air Sea Customs Broker
10.2018 - Current
End User Support /Web Designer Intern
Ithuba Online
06.2017 - 06.2018
Contact Center Agent
MTN
02.2016 - 12.2016
Diploma Information Technology - I.T
Richfield Graduate Institute of Technology
02.2012 - 03.2014
High School Diploma -
Noordgesig Secondary School
11.2011 - 11.2011