Nhlanhla Xaba
Guateng
Summary
Results-driven Senior Franchise Manager with expertise in franchise development and operational support. Drives franchise growth by implementing strategic plans and enhancing collaboration between franchisees and corporate teams. Delivers customer service excellence through effective training programmes and conflict resolution.
Overview
21
21
years of professional experience
Work History
Senior Franchise Manager
Famousbrands
Gauteng
01.2017 - Current
- Developed and implemented strategic plans to drive franchise growth and profitability.
- Managed relationships with franchisees, providing operational support and guidance.
- Facilitated communication between the corporate team and franchisees to enhance collaboration.
- Oversaw the development of marketing materials to support franchisee sales efforts.
- Coordinated training programs for franchise staff to uphold brand standards.
- Implemented customer service excellence standards across all franchise locations.
- Managed the resolution of disputes between franchisees and the corporate office.
- Enforced team compliance with health and safety requirements to maintain standards.
- Analysed sales data to identify trends and performance improvement opportunities.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Actioned customer feedback to improve product and service provisions.
Business Consultant
McDonald SA
Gauteng
01.2006 - 08.2016
- Facilitated and managed business plan development based on market and industry research.
- Optimised processes and organisation structures to facilitate maximum profitability.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Crafted solutions to reoccurring issues by analysing root causes.
- Helped organisations manage and implement change with minimal disruption to operations.
- Managed client relationships, ensuring satisfaction through regular communication and feedback.
- Participated in business development efforts by identifying new or additional revenue opportunities with current clients.
- Outlined company products and services, identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Presented findings and recommendations to stakeholders through clear, impactful reports and presentations.
- Performed costing and pricing financial analyses to compare estimated costs and benefits associated with projects.
- Supported businesses in achieving certification and compliance with industry standards and regulations.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Education
Certificate of Higher Education -
KNT High School
Vryheid, KZN01-2003
Skills
- Franchise development
- Strategic planning
- Sales analysis
- Operational support
- Brand compliance
- Training coordination
- Customer service excellence
- Performance enhancement
- Change management
- Team leadership
- Effective communication
- Conflict resolution
Accomplishments
- Oversaw programme to reduce paper waste, resulting in savings per year.
- Improved reviews by successfully handling customer complaints and implementing monthly staff training.
- Recognised by management for behaviours, leading to increased.
Timeline
Senior Franchise Manager
Famousbrands
01.2017 - Current
Business Consultant
McDonald SA
01.2006 - 08.2016
Certificate of Higher Education -
KNT High School