Nhlanhla Sandile Shandu
EDUCATOR AND CUSTOMER SERVICE REPRESENTATIVE
Durban,KZN
Summary
Experienced educator with a proven track record in developing engaging curriculum and fostering collaborative learning environments to promote student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs for smooth teaching operations. Known for reliability and flexibility, with excellent communication and customer service skills from previous roles as a sales assistant and call center representative.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Teacher
Norkhem park High School
Gauteng, South Africa
08.2024 - 12.2024
- Prepared lessons and taught them to the English home language class guided by the curriculum
- Assign homeworks and check them on the next period and do corrections.
- Build one on one relationship with every learner to understand their background and abilities.
Teacher
Umgababa Primary school
11.2022 - 06.2024
- Taught GET mathematics and participated as a member of the school sports entertainment committee.
- Created tests, assignments and extra class activities
- Mentor, nurture the learners so they could become independent have a bright future.
- Monitor the learners behaviour at all times and make sure they follow the school rules and regulations.
Teacher
Olievenhoutsboch Secondary School
09.2020 - 12.2021
- Took English and Life Orientation classes
- Checked learners progress and presented them on the parents meetings.
- Create topics and open discussions
Call Center Representative
Ethekwini Municipality Water And Sanitation
12.2019 - 08.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Generated reference numbers for customers reporting water and sewerage faults using Rms, Oracle and faultsman systems.
- Applied the Batho Pele principles to ensure customer queries and service is delivered timeously and effectively.
Sales Assistant
Fellos clothing store
12.2017 - 12.2019
- Unpack deliveries, stock shelves and arrange displays
- Welcome customers by greeting them and answer their questions about the product
- Take part in promotional events in store.
- Direct customers by escorting them to the isle and counters.
- Offering suggestions and opinions on the best product suitable for the customers
- Maintaining customer relations to build trust.
Education
Bachelor of Education - Senior and FET phase
Unisa
02.2015 - 12.2019
National Senior Certicate - 12
Qiko High School
01.2014 - 12.2014
Skills
Communication skills
Interests
Gym
Reading
Personal Information
- ID Number: 9506015701086
- Date of Birth: 01/06/95
- Nationality: South African
- Driving License: Code 10
SPORTS
Soccer & Athletics
REFERENCES
Mrs Simamane ,Umgababa Primary School, 073 488 7111
Londeka Ngwenya,Ethekwini Municipality,0739109550
Roshnie Rodgers, Fellos Clothing Store,078 079 5343
Miss Pieterson,Norkem Park High School,073 998 1859
Timeline
Teacher
Norkhem park High School
08.2024 - 12.2024
Teacher
Umgababa Primary school
11.2022 - 06.2024
Teacher
Olievenhoutsboch Secondary School
09.2020 - 12.2021
Call Center Representative
Ethekwini Municipality Water And Sanitation
12.2019 - 08.2020
Sales Assistant
Fellos clothing store
12.2017 - 12.2019
Bachelor of Education - Senior and FET phase
Unisa
02.2015 - 12.2019
National Senior Certicate - 12
Qiko High School
01.2014 - 12.2014
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