NHLANHLA MOILWA
JOHANNESBURG
Summary
Results-driven Clinic Coordinator skilled in optimising clinic operations and enhancing patient record management. Streamlines daily activities to improve workflow and patient satisfaction through innovative procedure implementation. Focused on elevating patient experience while fostering teamwork among staff in fast-paced healthcare settings.
Overview
4
4
Languages
1
1
Certification
10
10
years of professional experience
Work History
Clinic Coordinator
Quadcare
Johannesburg, South Africa
03.2021 - Current
- Implemented new operational procedures, significantly reducing waiting times and enhancing patient satisfaction.
- Managed day-to-day operations of the clinic, overseeing administrative and healthcare staff to maintain efficient workflow.
- Developed and maintained relationships with healthcare providers, insurers, and other stakeholders to enhance clinic services.
Call Centre Agent
Plus 94 Research
Johannesburg, South Africa
02.2017 - 12.2019
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Engaged with customers to better understand needs and deliver excellent service.
Education
NVQ Level 2 - wood work
Skills To Furnish
Johannesburg, GP01-2020
N1 to N3 - Enginnering
South West Gauteng College
Johannesburg01-2016
Skills
- Clinical operations
- Operational procedures
- Healthcare compliance
- Patient records management
- Medical billing
- Staff supervision
- Pressure handling
Languages
English
Advanced
C1
Isizulu
Advanced
C1
Sesotho
Advanced
C1
Tsonga
Elementary
A2
Certification
- Clinic Coordinator of the year 2025
Timeline
Clinic Coordinator
Quadcare
03.2021 - Current
Call Centre Agent
Plus 94 Research
02.2017 - 12.2019
NVQ Level 2 - wood work
Skills To Furnish
N1 to N3 - Enginnering
South West Gauteng College