Nhlanhla Mdluli

Strategy support

• Contribute to the development of a data quality strategy that aligns with the Implementation Science’s goals and objectives

Implementing and strengthening data quality systems of different projects

• Support the review/development of a quality management system, including supporting appropriate data analysis and reporting
• Set up and implement systems for monitoring compliance with data quality protocols
• Perform statistical tests on large datasets to determine data quality and integrity
• Assess system performance and design, as well as its effect on data quality
• Collaborate with Data Manager to improve database, data collection and storage processes
• Create data dictionaries that define data terminology used in different projects
• Design and implement strategies and processes to increase ownership of data and commitment to data quality and data use
• Keep abreast of developments and trends in data quality management

Conduct routine data quality assessments and improvements

• Reviewing data sets to ensure that they are accurate and complete including data cleansing to ensure that there are no duplicates, data is standardized
• Analyze data quality issues to determine their cause and impact on the organization and implement remedial actions
• Monitoring data quality to ensure that it remains consistent over time
• Run data queries to identify coding issues and data exceptions, as well as clean data
• Gathering data from primary or secondary data sources to identify and interpret trends
• Analyze data quality issues to inform training and prioritize information system needs
• Conduct data audits and routine data quality assessments in different project sites, following prescribed protocols and provide feedback and support the implementation of remedial actions
• Support the timely development and submission of the funder and stakeholder reports

Strengthen staff knowledge and skill in data quality management

• Develop and implement regular supervisory reports for monitoring the data quality performance of teams and alert supervisors to suspicious data that should be followed up directly with health workers and their beneficiaries
• Conduct regular training of staff on data quality management including policies and protocols
• Provide ongoing support to district teams

Effective self-management and performance ownership

• Collaborate with Technical Support Advisory teams to implement program M&E frameworks
• Promote harmony, teamwork and sharing of information
• Take ownership and accountability for tasks and demonstrate effective self-management
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
• Maintain a positive attitude and respond openly to feedback
• Take ownership of driving own career development by participating in ongoing training and development activities such as forums, conferences etc.

Data Management and reporting

• Ensure correct and complete weekly and monthly USAID performance reports are produced on time
• Produce timeous and high-quality DHIS, Tier.Net and ETR.Net reports, i.e., Exports and Dispatch files
• Oversee routine (Daily, weekly, and monthly) reporting and support District Management teams to produce data quality narratives

Data quality

• Conduct weekly, monthly, and quarterly data quality audits (DQAs) of reported data in conjunction with program managers and district technical support M&E program manager
• Conduct monthly verification of TIER.Net and DHIS data at Facility and Sub-district level
• Participate in quality assurance activities, SIMS implementation process and routine data review meetings
• Identify data-related quality improvement and capacity building areas based on the Anova DQI and reporting framework

Facility support

• Ensure facility run charts are updated, Analyzed and available for use by facility management teams
• Conduct weekly supervision site visits to all facilities, ensuring daily data mop-ups and weekly reporting occur
• Conduct appropriate onsite data management and Indicator Quality assurance trainings to Anova and DOH M&E Officers, Information Managers and Operations Managers
• Provide remedial plans and actively participate in resolving problems at the facility level, supporting respective Anova M&E Officers and Facility Managers
• Ensure that daily data capturing, filing and facility support visits to monitor performance occur
• Produce and monitor utilization of M&E Officer facility support schedules with specific areas of focus for high impact supervision of facility data management teams
• Ensure facilities are adequately staffed with M&E Officers, data capturers and Admin Clerks

Liaise with Technical Advisory teams

• Collaborate with Technical Support Advisory teams to implement program M&E frameworks
• Work with Program staff and stakeholders (where relevant) to create unified monitoring and evaluation strategies
• Coordinate cluster data capturing, M&E Officer, and Admin Clerks teams
• Lead the process of benchmarking M&E and data quality improvement best practices
• Review performance indicators with HQ Data Management, SI and Technical Advisory teams.

Data Management

• Contribute towards the new data management strategy for Aurum
• Review and contribute to the development of Aurum’s data management SOP’s, guidelines, and operational manuals
• Implement the new data management SOP’s and guidelines
• Contributes to the design of protocols/ MOU’s, which define what and when data must be collected
• Develop and manage the data management plans during the life cycle of a project and ensure version controlling when updates are made
• Develop and manage the data validation plan
• Create and approve validation checks and reports necessary to ensure high quality and consistent data
• Develop and maintain the data completion manuals which should correspond with the instructions to the sites and the data entry instructions
• Develop and maintain the data entry instructions
• Ensuring all relevant data management documents are distributed throughout the project
• Assists in designing and approving forms on which data must be collected
• Assist in designing databases and ensuring they meet requirements for the entry and reporting of data
• This includes managing the user acceptance testing and implementation of the system
• Prepare all data collection tools required before data management commences (Tracking sheets, reports, IT set-up)
• Set-up and maintain a Master User List for user management requirements throughout a project
• Securely and systematically maintain all study-related forms and paper documents for data management
• Provide data management training on all data management activities according to the DM training plan
• This should include training associates to help improve the quality of the data collected
• Ensure data collection sites are set-up according to site-specific checklists
• Perform a quality assessment of all equipment and software and implement adequate support procedures
• If required, preparing for the loading of electronic data and acceptance testing
• Responsible for contacts with Laboratories regarding data transfers and data transition agreements
• Manage the tracking, processing, and validation of all data collected
• Provide ongoing quality management of data collected electronically by identifying errors/ inconsistencies in data and ensuring that all resolutions are completed in order that the database can be declared as clean according to performance standards
• Review all data management processes and procedures for all projects on a continuous basis
• Submit monthly data reports to the HOD
• Producing summaries and listings data for reporting purposes
• Test new processes and systems for the management of data
• Implementation of Tier.Net and Signing off Facilities

Core Accountability

• Conduct secure and timely data transfers to Aurum partners as required
• Address quality control queries from internal and external monitors and from external data management systems
• Produce timely reports for all information stakeholders
• Locking of final databases by restricting access to the data
• Archiving of all data management data according to local policies
• Conducts all activities listed above according to SOPs and protocols, and in accordance with confidentiality agreements
• Ensures the ethical, timely, accurate, confidential, and courteous processing of data

Liaise with External and Internal Customers

• Liaise with all Internal Customers and External Customers and Suppliers, when necessary, towards the achievement of organizational and departmental goals

Human Capital Management

• Manage the Data management teams to ensure that they are suitably trained, coached, and mentored
• Plan and supervise data management activities
• Assist with staff recruitment and orientation
• Assist with staff discipline, performance management, and other HR-related duties in respect of subordinates
• Assist with corrective training of subordinates
• Comply with all safety policies, practices, and procedures according to prescribed procedures and legislation
• Report all unsafe activities to Senior Management/Human Resources
• Adhere and maintain Decision making authority as allocated to the position
• Participate in proactive team efforts to achieve departmental and company goals
• Manage Time sheets and Leaves.

• Assist in implementing a DM training plan
• Provide DM training across all of Aurum supported sites to both internal and external clients
• Implement a support procedure for all software applications and data management systems
• Perform site assessments to determine data management requirements
• Prepare site checklists and set up sites accordingly
• Perform regular quality assessments of all equipment and software and implement adequate support procedures
• Contribute to the development of Aurum’s data management SOP’s, guidelines, and operational manuals
• Will provide mentoring and coaching support to both internal and external clients
• Prepare training material (presentations, worksheets, etc.), coordinate the technical content of the training materials with the Technical Data Managers, and ensure final approval of content is obtained before implementation
• Ensure that training materials together with instructional methods are current with kept up to date
• Determine the overall effectiveness of programs and make improvements
• Ensure all training material is consistent with the professional corporate image of Aurum and available to the Data Management teams
• Produce/Sign-off training schedules
• Arrange for and conduct on-site training when needed
• Keep and report data on completed courses, absences, issues, etc
• Provide performance feedback
• Conduct continuing education training
• Provide leadership development education
• Build solid cross-functional relationships
• Assist the Technical Data Managers in developing a Data Training plan for each division and each specific project and ensure that the plan is implemented by the training department
• Ensure that all project stakeholders are suitably trained, coached, and mentored
• Deliver timely reports for all data and information stakeholders
• Monitor compliance ensure all training managed according to SOPs and protocols, and in accordance with confidentiality agreements
• Ensure all training material is compliant with ethical standards in information management
• Participate in the development and implementation of the required training systems
• Benchmarking “best practice” for data management
• Manage corrective training of business partners
• Assists with Tier.Net Implementations.

Data Analysis

• Analyze and problem-solve issues with current and planned systems as they relate to the integration and management of data
• Identify, analyze, and interpret trends or patterns in complex data sets
• In collaboration with others, interpret data and develop recommendations based on findings
• Develop graphs, reports, and presentations of project results
• Perform basic statistical analyses for projects and reports
• Create and present quality dashboards
• Generate routine and ad hoc reports
• Load electronic data into the database after performing relevant quality checks
• Support the data management team in all data management functions
• Adhere to all data management SOP’s, guidelines, and confidentiality agreements
• Complete daily time sheets for reporting purposes
• Writing Scripts for SQL and PIMS report

General Administration

• Filing and management of all queries received electronically
• Completing time sheets

Liaise with External and Internal Customers

• Liaise with all Internal Customers and External Customers and Suppliers, when necessary, towards the achievement of organizational and departmental goals

General

• Comply with all safety policies, practices, and procedures according to prescribed procedures and legislation
• Report all unsafe activities to Senior Management/Human Resources
• Adhere and maintain Decision making authority as allocated to the position
• Participate in proactive team efforts to achieve departmental and company goals
• Adheres to all data management SOP’s, guidelines, and confidential agreements.

Health System Strengthening

• Support PHC re-engineering with special attention to Ward-based Outreach Teams and improvement of Data and Information
• Applying data use to quality improvement
• Implementation of the latest database/software such as TIER.Net
• Other areas as assigned

Planning Monitoring, Evaluation and Reporting

• Provide on-going support to DOH and Anova staff with essential knowledge for skilled performance on M&E tasks; to ensure that data is collected and reported accurately according to donor requirements
• Ensure data management documentation standards always adhered to
• Monitor procedures in accordance with policies and procedures
• Solve inconsistencies, variations, misplaced and bridge gaps where possible

Technical Support

• Provide technical assistance for implementing M&E plans; assessing data needs and implementing data collection activities to support project reporting requirements and routine project management
• Support and deliver training for internal and external data teams in the design and implementation of efficient and useful M&E systems allowing the project to meet reporting requirements and providing meaningful and timely data for use in project management
• Assist DOH training on the use of registers, manual management tools, and DORA indicator reporting tools
• Ensure updated standardized data collection tools at the facility and district level
• Provide and assist in the delivery of training and support to program coordinators on indicators
• Train staff and support DOH preferred electronic data collecting tools, both electronic and paper-based systems
• Improve the use of information technology and expansion of knowledge levels to enhance communication and delivery on projects

Data Quality Management & Data Demand Creation

• Uphold good judgment and discretion with sensitive/ confidential information
• Maintain safe and secure storage of all electronic data and case report forms
• Attend workshops, training, and other special events to gain and share information to enhance program performance
• Provide supervision & support to others through motivation, direction, review, and feedback of assigned tasks

Over-arching areas

• Ensure data management documentation standards are always adhered to
• Monitor procedure in accordance with policies and procedure
• Able to solve inconsistencies, variations, misplaced and bridge gaps where possible
• Be proactive in forecasting and identifying potential problems before they occur
• Attend workshop, provide supervision & support to others through Motivation.

Mentoring and in-service training to DOH data capturers and health care worker responsible for data on how to:

Complete ART and PRE-ART,
Create records/files for new patients
Update patient records e.g., entry of lab results etc.
Maintain proper filling system, e.g., ensuring that all patients’ files stored in the lockable cabinet and stored in numerical order.
Help the ART staff to organize the patient flow.
Always maintain confidentiality.
Work closely with clinical and program staff to ensure data quality and accuracy, complete monthly summary reports for, ANOVA PEPFAR quarterly reports, and D.O.H.
Implementing Tier.net

Technical support

Ensure that all facility records e.g., PMTCT, TB etc., are complete and accurate at all times.
Assists with data entry into ART register, PMTCT, TB when needed or where gabs are been identified.
Ensure accuracy of all information generated at the ART site.
Assists with preparation of statistical reports to government and donor organizations
Assist in PHC`s in maintain stock inventory e.g., number of patients files, data tools etc.
Motoring on Tier.net and insuring it runs accordingly
Perform any other duties as assigned.