Nhlanhla Kubheka
Executive Director
Johannesburg
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
17
17
years of professional experience
5
5
Languages
Work History
Co-Founder & Owner
Dash Holdings Pty Ltd
01.2022 - Current
- Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
- Optimized supply chain management processes to reduce costs while ensuring timely delivery of products.
- Championed a culture of innovation, encouraging creative problem-solving throughout the organization.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers'' needs and preferences.
- Grew customer base from 1 retail store to 10 super retail groups through targeted outreach and networking events.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Spearheaded fundraising efforts, securing significant investments to support company initiatives.
- Increased company revenue by developing and implementing innovative marketing strategies.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Oversaw divisional marketing, advertising and new product development.
- Developed comprehensive business plans that guided the company towards long-term success and profitability.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed day-to-day business operations.
Route to Customer Manager
Libra Productions (Diageo)
01.2020 - 12.2021
- Maximized revenue opportunities by upselling additional products or services during client interactions when appropriate.
- Streamlined customer service processes to reduce response times and increase efficiency.
- Organized 8 events for the year aimed at fostering stronger relationships between and the company.
- Conducted regular training sessions for team members to improve their skills in handling customer issues.
- Collaborated with other departments to develop solutions for cross-functional challenges affecting customers.
- Increased customer retention rates from 62% to 95% by implementing loyalty programs and personalized marketing strategies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Sales Manager
Libra Productions (Diageo)
02.2015 - 12.2019
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Managed accounts to retain existing relationships and grow share of business.
Area Manager
The Brand & Beverage Company
02.2013 - 01.2015
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
- Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
Account Manager Main Market
South African Breweries Pty Ltd
12.2008 - 12.2012
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Improved overall team productivity by implementing best practices in organization and time management.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
F&I Manager (Learnership Program)
Wes Bank (Dealer Marketing Centre)
07.2007 - 06.2008
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
Education
Bachelor of Social Science - Economics & Marketing Management
University of KwaZulu Natal
Durban, South Africa 04.2001 - 04.2001
NQF Level 4 (Project Management) - Project Management
Diageo Libra Productions
High School Diploma -
Immaculata Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Stakeholder Relations
Partnership cultivation
Stakeholder Communication
Operations Management
Strategic Partnerships
Policy and procedure implementation
Lead Generation
Strategic Planning
Awards Prizes
- Soccer and Softball Gold Medal.
- School prefect Immaculata Secondary School (2001).
- Certificate for Mentoring Economics & Tutoring English at UKZN.
- Top performing sales team SAB (MDs Award)
- Top Performing Sales Development Manager Diageo Libra 2016.
- Top Performing Sales Team Diageo Libra (2017 – 2019)
References
- Alfred Beard, TBBC – The Brand and Beverage Company, Managing Director, Alfred@tbbc.co.za
- Sezar Matlava, Diageo Libra productions, Regional Sales Manager, Sezar@librasm.co.za, 082 043 1178
- Kwanda Makhanya, Diageo Libra productions, Sales Manager, Kwanda@librasm.co.za, 082 528 6783
Timeline
Co-Founder & Owner
Dash Holdings Pty Ltd
01.2022 - Current
Route to Customer Manager
Libra Productions (Diageo)
01.2020 - 12.2021
Sales Manager
Libra Productions (Diageo)
02.2015 - 12.2019
Area Manager
The Brand & Beverage Company
02.2013 - 01.2015
Account Manager Main Market
South African Breweries Pty Ltd
12.2008 - 12.2012
F&I Manager (Learnership Program)
Wes Bank (Dealer Marketing Centre)
07.2007 - 06.2008
Bachelor of Social Science - Economics & Marketing Management
University of KwaZulu Natal
04.2001 - 04.2001
High School Diploma -
Immaculata Secondary School
04.2001 -
NQF Level 4 (Project Management) - Project Management
Diageo Libra Productions