Nhlanhla Khumalo
Alexandra Township
Summary
Nhlanhla Khumalo is a BA Human Resources graduate from the university of Johannesburg, I have more than two (2) Years' working experience. I always believes that hands-on experience coupled with the growing knowledge I have gained during my studies and during field work prepared me to have a strong work ethic which enables me to thrive in fast paced environments and work well in a team as I am always prepared to put my knowledge and abilities to deliver the best results in everything that I do, while gaining immeasurable experience and skills to advance in my career pursuit. As a dedicated professional with demonstrated strengths in customer service and producing high quality in a timely and duly manner, I am a self-motivated, goal orientated, driven and an individual who believes in lifting and empowering others through the knowledge I have acquired, and experiences gained overtime.
Overview
5
5
years of professional experience
Work History
Quality Assurer Monitor
First National Bank
10.2022 - Current
- Facilitating quality delivery, ensuring adherence to quality standards across various FNB segments, ensuring quality work, review QA standards, policies and procedures for all KYC functions involved, providing support and acting as a feedback channel for quality issues
Intern
Callforce
12.2021 - 07.2022
- Quality assurer, conducted basic clerical duties by taking memos, maintaining files and organizing documents, assisted in preparing information and research materials for special projects
Hostess
Greyhound
02.2020 - 02.2021
- Doing safety procedures checks, showing passengers assigned seats, serving refreshments, assisting bus drivers with various tasks relating to the trip
Education
Bachelor of Arts in Human Resource Management -
University Johannesburg
National Senior Certificate -
Sandringham High School
Skills
- Competent in Microsoft Word, PowerPoint, Excel
- High levels of accuracy by keeping attention to detail and correctness
- Always maintain a proactive approach in the working environment for ease in taking ownership and accountability
- Complaint handling
- Highly motivated, energetic, Sound judgement and good reasoning abilities
- Good managerial and interpersonal skills and ability to work under pressure
- Time management, Organizational and planning skills
- Great team player and can work well independently
- Deadline orientated
Goals
Working towards professional Development -by advancing my education by obtaining my Honours Degree and skills through experience
Ee
Black Female
Personal Information
Nationality: South African
References
- Shivani Moodley, 074 023 5723, FNB TEAM LEADER
- Judith Lesele, 074 905 4202, Greyhound Hostess Supervisor
- Tebogo Monalo, 064 433 5916, Callforce team leader
Volunteer Experience
- Co-hosting the annual granny day at St Hubert Catholic Church by offering breakfast and Lunch to the elderly.
- Volunteer to Mentor young people at church
Timeline
Quality Assurer Monitor
First National Bank
10.2022 - Current
Intern
Callforce
12.2021 - 07.2022
Hostess
Greyhound
02.2020 - 02.2021
Bachelor of Arts in Human Resource Management -
University Johannesburg
National Senior Certificate -
Sandringham High School
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