Lerato Moyo
Johannesburg South
Summary
Proven to enhance guest satisfaction and streamline operations, I leveraged skills in order taking and personal grooming at The Leonardo Hotel to resolve issues effectively, ensuring a welcoming atmosphere. My ability to manage multiple tasks and maintain high-quality standards demonstrates a blend of efficiency and attentive service, contributing to positive patron relationships and operational excellence. Courteous Room Service Server with dedication to providing high levels of customer satisfaction. Organized and efficient to drive high levels of guest satisfaction. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service.
Overview
12
12
years of professional experience
Work History
Hotel Waiter
The Leonardo Hotel
Johannesburg
2022.04 - 2023.12
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
Hotel Waiter
The Maslow Hotel
2020.03 - 2021.12
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Assembler
Hi-Tech Gregfor
2016.03 - 2018.01
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Administrator Assistant
Howden Power
2015.01 - 2017.01
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Arranged conference rooms and facilities to prepare for meetings.
- Streamlined office operations by implementing efficient filing and organizational systems.
- Composed, edited and prepared correspondence and other department documents.
Front Desk Operator
Roadlodge Southgate
2012.02 - 2013.11
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests upon arrival.
- Developed rapport with repeat customers through attentive service tailored to individual preferences.
- Generated daily reports on room occupancy rates, revenue figures, and reservation updates for management review.
- Facilitated smooth group check-ins by preparing necessary paperwork ahead of time and allocating rooms according to team requirements or special requests.
Education
No Degree - Law (Pre-Law)
Unisa
Johannesburg, South Africa 2001.04 -
No Degree - Business Administration And Management
Advanced Assesment & Training
Johannesburg, South Africa 2001.04 -
High School Diploma -
Vulanindlela Secondary School
Johannesburg, South Africa 2001.04 -
Skills
Order Taking
Table Setting
Food presentation
Personal grooming
Timeline
Hotel Waiter
The Leonardo Hotel
2022.04 - 2023.12
Hotel Waiter
The Maslow Hotel
2020.03 - 2021.12
Assembler
Hi-Tech Gregfor
2016.03 - 2018.01
Administrator Assistant
Howden Power
2015.01 - 2017.01
Front Desk Operator
Roadlodge Southgate
2012.02 - 2013.11
No Degree - Law (Pre-Law)
Unisa
2001.04 -
No Degree - Business Administration And Management
Advanced Assesment & Training
2001.04 -
High School Diploma -
Vulanindlela Secondary School
2001.04 -
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