Summary
Overview
Work History
Education
Skills
Personal History
PERSONAL ATTRIBUTES, KNOWLEDGE AND COMPETENCES
KNOWLEDGE AND LEGISLATIVE FRAMEWORK
Interests
Timeline

NHLALONHLE SIBAHLE ZONDI

Senior Clerk
Durban,KZN

Summary

Professional clerk with strong background in administrative support and office management. Skilled in document preparation, data entry, and record keeping. Highly reliable team collaborator with focus on achieving results and adapting to changing needs. Recognized for strong organizational abilities and effective communication skills.

Overview

5
5
years of professional experience

Work History

Senior Clerk: Revenue Management Unit

Ethekwini Municipality
09.2023 - Current
  • Process and conduct all municipal account operations.
    Contribute to service excellence initiatives.
    Provide information on access.
    Process all applicable administrative requirements.
    Initiate corrective measures and safeguard the municipality against potential revenue losses.
  • Process requests for funds and/or adjustments to customer accounts.
    Amend customer information details.
    Negotiate mutually acceptable payment arrangements.
    Process all payments and bank all revenue collected.
    Receipt and acknowledge payments
  • Enhanced team productivity by coordinating schedules, managing calendars, and prioritizing tasks.

Call Center Agent

Synergy
04.2021 - 08.2023
  • Maintaining good client relationships.
    Collect outstanding debts, process payments and handle confidential information.
    Updating client account information and/or debt status.
    Handle client’s queries, complaints and negotiating payment plans.
    Plan a course of action in attempt to recover outstanding debt.
    Manage large number of outbound and inbound calls and keeping record of client interaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with team members to share best practices, resulting in improved overall department performance.

Inbound and Outbound Call Center Agent

CCI South Africa
03.2020 - 12.2020
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
  • Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
  • Implemented feedback from supervisors to continually improve call quality and overall performance.
  • Expanded client base by consistently meeting daily targets for outbound calls made per shift.
  • Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.

Education

ND - Cost and Management Accounting

Durban University of Technology
01.2017
Qualifications Completed: ND: Cost and Management Accounting

Grade 12 (Matric) - undefined

Bhekuximba Secondary School
01.2014
Subjects: English (Home Language), IsiZulu (first additional Language), Life Orientation, Mathematical, Accounting, Economics, Business studies

Skills

  • Knowledge of Microsoft Word
  • Knowledge of Microsoft Excel
  • Knowledge of Microsoft Access
  • Knowledge of Microsoft PowerPoint
  • Knowledge of Outlook
  • Knowledge of Sage Pastel & Payroll
  • Office management
  • Office administration
  • Cash handling
  • Scheduling and planning

Personal History

Home Language: Zulu
Other Language: English

PERSONAL ATTRIBUTES, KNOWLEDGE AND COMPETENCES

  • Reliable, innovative and pro-active
  • Possess an ability to work under pressure and meet deadlines
  • Possess filling skills and archiving skills.
  • People and customer orientated.
  • Knowledge of international accounting standards (IAS)
  • Knowledge of generally accepted accounting principles (GAAP)
  • Knowledge of international standards on auditing (ISA) and Auditing Profession Act

KNOWLEDGE AND LEGISLATIVE FRAMEWORK

  • Knowledge of Batho Pele principles in the work environment
  • Knowledge of the constitution of south Africa
  • Knowledge of the public service Act 103 of 1994
  • Knowledge of employment equity act
  • Knowledge of annual division revenue Act
  • Knowledge of local government municipal Act
  • Knowledge of local government systems Act
  • Knowledge of basic conditions of employment act 1997 (Act 78 of 1997)

Interests

  • I enjoy helping others and giving back to the community
  • Youth Development Programs
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Senior Clerk: Revenue Management Unit - Ethekwini Municipality
09.2023 - Current
Call Center Agent - Synergy
04.2021 - 08.2023
Inbound and Outbound Call Center Agent - CCI South Africa
03.2020 - 12.2020
Bhekuximba Secondary School - Grade 12 (Matric),
Durban University of Technology - ND, Cost and Management Accounting

Similar Profiles

CREATE PROFILE
NHLALONHLE SIBAHLE ZONDISenior Clerk