Nhlakanipho 'Nipho' Hadebe
Servcing Adminstrator
Dawn City ,Boksburg
Summary
I am a Skilled Administrator with 10 years of experience, highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with atalent for thinking outside the box for creative solutions
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Servicing Adminstrator
Discovery Employee Benefits
Sandton, Gauteng
07.2022 - Current
- Supported Line Manager with daily administration through, TWT(today's work today) and weekly reports.
- Verifying if brokers are licensed and accredited for Group Life products.
- Preparing and processing new broker appointments.
- Prepared and submitted Monthly, and Annual commissions payable financial reports.
- Prioritised tasks when managing concurrent workflow items with conflicting deadlines.
Underwriting Administrator
Discovery Employee Benefits
Sandton, Gauteng
07.2017 - 06.2022
- Processing monthly Underwriting Status Reports
- Reviewing and Processing Underwriting Renewal Reports
- Managing the Underwriting Queries pool/box
- Booking of members' Medicals
- Allocation of members completed Medicals
- Managing Brokers underwriting Portfolio
- Resolving Underwriting system errors.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with brokers and clients professionally by phone, and email to deliver accurate service information.
Servicing administrator
Discovery Holding Group Risk
Sandton, Gauteng
02.2015 - 01.2017
- Effectively managed incoming and outgoing mail to maintain SLA efficiency.
- Liaised with brokers and clients to resolve inquiries and billing queries.
- Produced high-quality billing recons, spreadsheets, and statements for brokers.
- Interacted with clients and brokers professionally by phone and email to deliver accurate service information.
- Coached and trained new administrative staff to fulfill tasks and projects.
- Tracking billing items and stats to meet targets.
- Implemented guidelines and procedures( SOP) with the team leader's assistance for staff.
- Produced and submitted credit control reports to management.
Claims Clerk
Discovery Holdings Group Risk
Sandton, Gauteng
01.2013 - 01.2014
- Indexing of Claims Work pool
- Identified needs of clients by conducting comprehensive assessments.
- Maintained up-to-date collection of documents relating to caseload.
- Stored customers' information securely to maintain confidentiality.
- Verifying validation of the claim,
- Verifying the member's benefits for claim payments
- Record keeping of completed claims
- Handling of claims queries.
Debtors Clerk administrator
Seemann's Finest Quality Meats,
Randburg, Gauteng
10.2011 - 02.2012
- Drafting of Debit notes
- Performed account reconciliations and conducted investigations into any discrepancies and reported to Financial Manager.
- Gathered Debt/credits data, producing summaries for Financial Manager to review.
- Customer queries (Spar and Pick n Pay)
- Determining overdue accounts
- Capturing credit control invoices
- Identified discrepancies in Debit and Credit notes reconciliations, promptly correcting them to maintain financial integrity.
- Processed accounts payable and accounts receivable transactions with strict attention to detail to reduce errors.
Purchasing Assistant
Seemann’s Finest Quality Meats
Randburg, Gauteng
05.2011 - 09.2011
- Capturing invoices and processing Remittance advice
- Established and managed relationships with new and existing suppliers to strengthen supply chain.
- Assessed product availability against demand to achieve acquisition and delivery targets.
- Analysed and reduced risk within supply chain to protect robust flow of inventory using SYSPRO software
- Secured cost-effective sales orders for bespoke items and seasonal goods.
- Reviewed and renegotiated key contracts to maintain cost-effectiveness with the Purchasing Manager
- Kept clear, up-to-date records of stock, components and materials.
Casual worker
XCUBED Consulting (PTY) LTD
11.2010 - 01.2011
- Filling Tender applications
- Checking invoices
- Delivering of goods and services
- Leadership experience
- 2IC of the Meat receiving department
Education
Wealth Management NQF Level 5 (120 Credits - Financial Insurance
INSETA
Sandton, Gauteng 02.2012 - 12.2012
BCOM - Informatics
UNISA
01.2012 -
National Senior Certificate - Commerce
Florida Park High
Roodepoort, GautengSkills
- Computer Literate
- Administrative support
- Effective workflow management
- MS Office proficiency
- Effective problem solver
- Excel proficiency
- Adherence to high customer service standards
- Knowledge of Compass and Paragidm
Interests
- Financial Markets
- Solving Computer problems,
- Reading,
- F1
- Gaming
Languages
English
Fluent
IsiZulu
Fluent
Sesotho
Intermediate
References
- Manager: NHSBC
Name Hendry Mamabolo
Contact no 082 685 9010 - Line Manager: Discovery Employee Benefits
Name Tshepo Tabane
Contact no 011 529 3804 - 0762180123 - Line Manager Discovery Employee Benefits
Name Garth Isaacs
Contact no 011 529 7264 - 0722362476
- Finance Manager: Seemann’s Finest Quality Meats
Name Farai Carlos
Contact no 011792 5117
Timeline
Servicing Adminstrator
Discovery Employee Benefits
07.2022 - Current
Underwriting Administrator
Discovery Employee Benefits
07.2017 - 06.2022
Servicing administrator
Discovery Holding Group Risk
02.2015 - 01.2017
Claims Clerk
Discovery Holdings Group Risk
01.2013 - 01.2014
Wealth Management NQF Level 5 (120 Credits - Financial Insurance
INSETA
02.2012 - 12.2012
BCOM - Informatics
UNISA
01.2012 -
Debtors Clerk administrator
Seemann's Finest Quality Meats,
10.2011 - 02.2012
Purchasing Assistant
Seemann’s Finest Quality Meats
05.2011 - 09.2011
Casual worker
XCUBED Consulting (PTY) LTD
11.2010 - 01.2011
National Senior Certificate - Commerce
Florida Park High
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