Summary
Overview
Work History
Education
Skills
Websites
References
Accomplishments
Certification
Interests
Timeline
Generic

Carmel Blaine

Key Account Manager
Durban

Summary

Dynamic Account Manager offering expertise in Marketing management ,building partnerships, retaining key accounts and enhancing profit channels. a strong influence in decision-making and devising successful strategies. Collaborative and strategic team player with robust background in marketing and business administration and project planning

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Key Account Manager

SONGO AFRICA
7 2020 - Current
  • Management and co-ordination of orders for clients such as corporate gifting , corporate clothing , stationery and display
  • Coordinating office branding and housekeeping.
  • Sourcing of goods locally and internationally as per client requests
  • Accurate filing of paperwork, spreadsheets and other ADHOC duties
  • Book collections with courier service, on receipt of invoice from carrier, cross checking and disputing overcharged invoices
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
  • Strengthened client relationships through regular communication and effective problem solving
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Management and co-ordination of orders for clients such as corporate gifting , corporate clothing , stationery and display

Customer Service / Internal Sales

AMROD
02.2020 - 05.2020
  • Placing of branded and unbranded orders on Amtrack system
  • Resolving queries efficiently
  • Resolving customer complaints efficiently
  • Assisting clients with queries within the required time frame
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.
  • Assisting the Account Manager with daily tasks such as placing items on reserve as per client request, liaising with the factory to turn around orders when possible to ensure customer satisfaction
  • Resolving queries efficiently

Sales Administrator

Bidvest Lithotech
01.2016 - 12.2019
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.Quotations and Order Processing
  • Administration of paperwork in an orderly manner
  • Accurate filing of artwork and job cards
  • Weekly reporting of quotations, tenders and proformas that have not materialized.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.

Education

Diploma - Business Management

Rosebank College
Durban
01.2013 - 04.2016

High School Diploma -

Hillview Secondary School
Durban

Skills

  • Syspro

  • Pastel

  • Microsoft Office

  • First Aid

  • Resistance to stress

  • Advanced Excel Training

  • Results-oriented

  • Interpersonal Skills

  • Organizational Skills

  • Decision-Making

  • Problem-solving aptitude

  • Fast Learner

  • Quick Thinker

  • Business development

  • Excellent Business Communication Skills

  • Account Retention

References

  • Songo Africa- Jade Munsamy : 072 935 6126
  • Amrod- Karen Uswald : 011 457 9900
  • Bidvest Lithotech - Dolly Naidoo : 082 492 9194

Accomplishments

    .

  • Achieved the 'Most determined Award" by completing ever task with accuracy and efficiency and always willing to involve myself in projects where there is capacity
  • Used Microsoft Excel to track inventory for special bulk orders
  • Worked with the outsourced web developers to start the companies corporate gifting and brand facilitation website

Certification

Advanced

Interests

Reading

Research

Timeline

Customer Service / Internal Sales

AMROD
02.2020 - 05.2020

Sales Administrator

Bidvest Lithotech
01.2016 - 12.2019

Diploma - Business Management

Rosebank College
01.2013 - 04.2016

Key Account Manager

SONGO AFRICA
7 2020 - Current

High School Diploma -

Hillview Secondary School

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Carmel BlaineKey Account Manager