NHLAHLA XABA

• Direct solution architects and enforced governance structures (architecture review boards, technical standards), ensuring consistency, compliance, and reduced technology risk across platforms.
• Spearheaded the digitalisation of healthcare through the implementation of Digital Clinics, improving patient access, efficiency, and service delivery.
• Defined, maintained, and evolved the enterprise architecture strategy in alignment with Mediclinic’s strategic goals, enabling long-term digital transformation.
• Developed and executed technology roadmaps and strategic investments, aligning IT capabilities with business growth and innovation objectives.
• Reported on architecture and governance activities to senior leadership and board-level committees, strengthening oversight and strategic decision-making.
• Standardised systems integration, APIs, and data exchange, streamlining operations and enabling data-driven insights across the organisation.

• Led multidisciplinary teams to strengthen information security, IT governance, master data integration, data modelling, and data quality, enhancing organisational resilience.
• Developed and implemented the Group’s cybersecurity strategy with performance metrics, improving risk detection, prevention, and response.
• Designed and maintained the ICT Risk Framework, driving proactive identification, remediation, and mitigation of risks.
• Directed enterprise data governance by overseeing lifecycle management, compliance with data standards, and implementation of a data maturity model, improving data quality and insight generation.
• Coordinated and oversaw external audit processes, ensuring regulatory compliance, readiness, and successful outcomes.
• Advised on ICT infrastructure, governance, and risk in mergers and acquisitions, and supported the CIO in strategy development and governance, aligning ICT with Mediclinic’s strategic objectives.

· Managed the definition and delivery of business projects with technological impact by shaping scope, goals, outcomes, and success measures.

· Developed support strategies for production systems (SAP HR, Audit systems, SHEQ, Corporate scorecards, and performance management), optimising system performance and resolving issues efficiently.

· Supported executives in cascading business plans across departments, ensuring alignment and execution of strategic objectives.

· Directed stakeholder engagement and information flow, fostering collaboration and alignment across business and technology teams.

Controlled and optimised budgeted resources, meeting objectives whiledelivering agreed results and productivity targets

• Process Management & Continuous Improvement
• Business Process Re-engineering & Design: Assessment and prioritization of process improvements opportunities.
• Draw up strategies for the deployment and migration of new systems.
• Define BP requirements by assessing the system and assist in forecasting future performance, resolving production problems, and providing timely follow-up on problem reports.
• Manage relationships with customers to determine their strategic information requirements and align them with the solution (Retalix).
• Offer specialised consultation in new systems development and new package system trial run including drawing up test plans and scenarios.
• REASON FOR LEAVING: Contract ended

• Facilitated departmental strategic planning and aligned ICT projects with the Provincial Growth and Development Strategy.
• Directed IT and infrastructure capacity planning, governance, and execution of policies and procedures under the Provincial ICT Strategy.
• Established and maintained operational and maintenance plans, including scheduled maintenance, policies, and compliance procedures.
• Developed business analysis standards, monitoring and evaluation frameworks, and provincial-wide ICT business models to strengthen service delivery.
• Managed cross-government relations, service providers, and procurement processes, ensuring compliance with empowerment codes and PFMA requirements.
• Oversaw financial management, contract management, and service-level agreements to ensure return on investment, budget control, and operational efficiency.

• Conducted business process analysis (as-is and to-be), developed business cases, and managed high-quality project documentation.
• Designed and implemented data warehouse solutions, including entity-relationship diagrams, data modelling, and conversion from legacy systems.
• Analysed data structures for suitability in new environments, ensuring accuracy, integrity, and scalability.
• Managed troubleshooting, business continuity planning, and resolution of technical issues to maintain operational stability.
• Coordinated project execution in line with plans and service-level agreements, managing interdependencies with stakeholders and delivery partners.

• Draw up and document user requirements.
• Review and comment on logical specifications received from vendor (Case tools and Software).
• Detailed conceptual design of systems (solution).
• Develop and maintain standard client Administration manuals based on the systems developments made.
• Technical and Business Architecture.
• Create and maintaining business continuity plan.
• Manage interdependencies with other relevant parties to the delivery (SLA).
• Train internal users on methodology and processes.
• Automated Work Distribution (AWD) management.

• Compile monthly Balanced Scorecard.
• Draw reports for Occupational Health and Safety.
• Distribute insurance premiums and allocate premium portions to different departments such as (Health and Safety; Environmental risk; SHE forums).
• Monitor, co-ordinate and evaluate monthly costing & profitability reporting.
• Budget for the department’s expenditure on risk related matters.
• Calculate cost of Risk and analyse Risk Related Costing information.
• Compile Insurance Analysis statements for Assets, Liabilities and Freight.