Nhana Masiza
Call Center Agent
Cape Town
Summary
Dynamic and results-oriented professional with a proven track record at Koegelenberg Attorneys, specializing in debt management and enhancing financial controls. Demonstrated expertise in leading teams at Sterkinekor Theatre to improve productivity and customer satisfaction. Skilled in account auditing and time management, adept at driving successful outcomes through strategic negotiation and effective leadership.
Overview
10
10
years of professional experience
Work History
Collections Agent
Koegelenberg Attorneys
10.2018 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Supervisor
Sterkinekor Theatre
03.2015 - 09.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Zoe Academy
DelftSkills
Account auditing
Timeline
Collections Agent
Koegelenberg Attorneys
10.2018 - Current
Supervisor
Sterkinekor Theatre
03.2015 - 09.2017
Zoe Academy
Similar Profiles
Cheri L. BruinsmaCheri L. Bruinsma
Executive Director at Prosecuting Attorneys Coordinating Council/Prosecuting Attorneys Association of MichiganExecutive Director at Prosecuting Attorneys Coordinating Council/Prosecuting Attorneys Association of Michigan
Kamila TomaczkowskaKamila Tomaczkowska
Law Office Secretary at Jacek Jerzemowski - Law Office of Attorneys and Attorneys at LawLaw Office Secretary at Jacek Jerzemowski - Law Office of Attorneys and Attorneys at Law
Mfundo MncubeMfundo Mncube
Candidate Attorney at Maliseha AttorneysCandidate Attorney at Maliseha Attorneys
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Masonwabe SokoyiMasonwabe Sokoyi
Coordinator Financial Sector Coalition Campaign at NACoordinator Financial Sector Coalition Campaign at NA