NGWANATAU BOLTON SEROKA
Solution Support Engineer
Vanderbijlpark,GP
Summary
Experienced Server Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Vmware and Physical server operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Experienced with diagnosing and resolving technical issues efficiently. Utilizes strong analytical skills to troubleshoot and enhance system performance. Track record of effective communication and user satisfaction in diverse environments.
Overview
6
6
years of professional experience
Work History
Server Support Engineer
SARS
12.2022 - Current
Graduate Trainee
SARS
04.2020 - 11.2022
Asset Management Intern
SITA
01.2021 - 03.2021
- Conducted due diligence on potential investments by analyzing financial statements, industry trends, and competitive positioning.
- Efficiently managed time-sensitive tasks like completing daily trade reconciliations within specified deadlines.
- Received IT assets, delivered to correct locations and coordinated setup and teardown.
- Accepted baselined products from third parties for distribution and assisted with procurement of IT assets.
Education
Bachelor of Science - Mathematics and Computer Science
University of Limpopo
01-2019
National Senior Certificate - undefined
Seraki Secondary School
01-2012
No Degree - Azure Fundamentals
Microsoft
Online 04.2001 -
Skills
Server maintenance: microsoft patches updates and hardware maintenance by firmware update and parts replacement
Troubleshooting skills:resolving network issues on the server and use of local account when server looses domain account
System administration:granting users access and setting limitations on their accountsmaking sure the server is on the correct Object Unit for correct policies
Network troubleshooting:setting up correct Vlans and matching ports from switch to server
Operating systems:advanced skills from MS server 2008 to MS server 2022now on despatch and testing of MS server 2025
Problem-solving abilities:Troubleshooting on production server given a limited time/Change windowunderstanding the root cause and Organizing all required tools to resolve the issue in hand is very important
Interests
Reading & sports
Timeline
Server Support Engineer
SARS
12.2022 - Current
Asset Management Intern
SITA
01.2021 - 03.2021
Graduate Trainee
SARS
04.2020 - 11.2022
No Degree - Azure Fundamentals
Microsoft
04.2001 -
National Senior Certificate - undefined
Seraki Secondary School
Bachelor of Science - Mathematics and Computer Science
University of Limpopo