Ngwanamogale Elsie Peu
Johannesburg
Summary
Motivated professional with a strong background in customer service and claims processing. Demonstrates effective communication and problem-solving skills while ensuring compliance and operational excellence. Committed to enhancing team performance and customer satisfaction through collaboration and attention to detail.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Claims Administrator
Wumdrop (Massmart)
Johannesburg
02.2024 - Current
- Process claims, audit driver profiles, and manage daily administrative tasks.
- Ensure accurate documentation and adherence to company procedures.
- Follow up with the stores to send required documents, sending emails to partners informing them of the claim, keep track of all the important documents on NCR.
- Assisting with compliance matters (issuing warnings and deactivations to non-compliant drivers)
- Use Excel to keep track of all the claims neatly and the claims portal
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
Dashboard Controller
Wumdrop (Massmart)
Johannesburg
01.2023 - 02.2024
- Ensured drivers delivered on time within one hour to meet SLA, escalating driver issues related to app functionality and payment to management.
- Managed driver availability, assigned orders, and monitored delivery operations to optimize delivery efficiency.
- Conducted virtual meetings on Zoom to identify performance improvement strategies, aligning team efforts to consistently meet daily targets.
- Provided exceptional customer service via phone to ensure successful deliveries.
Order Agent
Onecart
07.2022 - 12.2022
- Coordinated shopper and driver activities to ensure timely order fulfillment.
- Addressed customer inquiries on product substitutions to enhance satisfaction.
- Assisted customers and managed inventory in retail environment to support smooth operations.
Customer Service Agent
Ison Experience
01.2022 - 06.2022
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints using effective problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
- Guided applicants through inquiries and applications for Social Relief of Distress grant, ensuring clarity and understanding.
- Supported business operations with part-time flexible schedule, adapting to team needs and priorities.
Customer Service Agent
Oneplan Health Insurance
03.2019 - 12.2021
- Facilitated claim completion and processing via phone to enhance customer experience.
- Resolved customer inquiries regarding health insurance claims.
- Engaged in various part-time customer service roles to support operational needs.
Education
Bachelor of Degree - Development Studies
Unisa
Pretoria 06.2023 - 10.2026
Higher Certificate - Education
Unisa
07-2021
Diploma - Business Administration Specializing in Accounting
Pc Training and Business College
12-2012
Matric Certificate -
Napscom Secondary School
12-2010
Skills
- Claims tracking
- Claims resolution
- Insurance software
- CRM
- Excel
- Microsoft Office
- Project management
- Document organization
- Time Management
- Team collaboration
- Customer Service
- Microsoft Outlook
- Communication Skills
Languages
English
Awards Recognition
Best Employee of the Year, Woolworths Head Office, Awarded for being on time, punctual and not being absent.
Personal Information
- Citizenship: South Africa
- Gender: Female
Timeline
Claims Administrator
Wumdrop (Massmart)
02.2024 - Current
Bachelor of Degree - Development Studies
Unisa
06.2023 - 10.2026
Dashboard Controller
Wumdrop (Massmart)
01.2023 - 02.2024
Order Agent
Onecart
07.2022 - 12.2022
Customer Service Agent
Ison Experience
01.2022 - 06.2022
Customer Service Agent
Oneplan Health Insurance
03.2019 - 12.2021
Higher Certificate - Education
Unisa
Diploma - Business Administration Specializing in Accounting
Pc Training and Business College
Matric Certificate -
Napscom Secondary School